Question

New to the ultra, I find it records sometimes and not other times? Anyone got a suggestion?  

Answer 1

Increase sensitivity

Comments

@terrie Thanksng how do I do that?  

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@terrie Thanksng thank you

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Was at 80% have set it to 100% now, see how that goes

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@connect I always set mine to 100 and turn it down one every time I get an unwanted trigger within half an hour of a previous one

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@terrie Thanksng ok so it’s still not videoing properly I went out and brought the bins in so it should have got that but nothing it hasn’t video that it is videoing but it’s not consistent enough I don’t know what to do

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@connect can you please screenshot the devices tab window for this camera?  

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@terrie Thanksng tab window?  

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@connect the window for this camera in the devices tab

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@terrie Thanksng

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@connect ok. That should definitely work. Can you screenshot the sensitivity setting?  

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@terrie Thanksng I’ve got both at 100%

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Have you got activity zones set up?  

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@terrie Thanksng only on rear camera

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Hmmm. Not sure. I would expect your front camera to work perfectly. The rear camera is seeing too much wall but that shouldn't affect motion detection. Have you got a micro SD card inserted?  

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@terrie Thanksng no have not got a card as yet

Answer 2

It records when it wants to. Alerts you when it decided. If trouble RUN. It's missed on the only 3 times when there as trouble.