Question

Thoughts?  .Thoughts? . My daughter got a Ring Video Doorbell Pro. Noticed the sound on the phone nor doorbell is very legible. The video is fine. Is it . 1-The Android phone Ring App? 2- The Wi-Fi? 3-The Internet? 4-The Ring Video Doorbell? 5-Other?  

Answer 1

Yes like going to a drive though

Answer 2

Is the doorbell transformer the correct voltage ?  

Comments

@excurvature 16v

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@sambar check your connections on the doorbell maybe something isn’t tight. Did you try doing a reset on the doorbell ? Sometimes that will correct issues.  

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@excurvature Yeah, reset a couple of times. Weird thing is, Video is fine. I would think video would require more than audio. ‍♂️

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@sambar contact ring they are really good at replacements.  

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@excurvature May have to do that if nothing else pans out.  

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@sambar sounds like it’s defective

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They pay for shipping for the replacement and the return of the bad item

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@excurvature Thats excellent!  

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@sambar i just had a chime pro replaced with no issues

Answer 3

Does she have a Galaxy S10+?  

Comments

@commie They have S9’s

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@sambar ok, I had the same issue with my S10+ but I'm good now with the Note 10+. I used my tablet when I had my S10+ and had no issues. Try using a different phone or PC app to see if you have the same issue on a different device.  

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@commie Thanks we will try that! Funny that the phone matters.  

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@sambar yeah, it did in my case.