Question

Anyone ever had Ring NOT catch motion that happened directly in front of their door? I had a bunch of stuff stolen off my porch directly in front of my Ring & it caught NOTHING. I am absolutely livid.  

Answer 1

If something triggered it just beforehand, it'll take a while to trigger again.  

Comments

@escapade everything was there at 7:14pm and gone by 8:14pm. No video in between.  

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@hifi6 so it might have happened at 7:15.  

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@escapade Right, there’s a five minute reset after the first motion detection. It increase to 10 after the first resting period and 15 after that. That’s what I was told by Ring

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@hifi6 that’s happened to me before

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@escapade that’s why wired is better, no delay between recordings

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@daryldaryle I will most definitely be looking into other options. We have a Ring Pro, but this is absolutely ridiculous.  

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@hifi6 In addition to the Ring Doorbell we have 4 PoE Elite camera, Wired Spotlight Cam, InDoor Cam (the new small one) and a battery operated stickup cam. They work well except for the Stickup Cam Battery

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@aurum69 seriously? So all a thief has to do is trigger the doorbell without showing themselves then they have a 5 min window to do what they want with no recording of it at all? Seems like a huge loophole. I know on wyze you can pay to eliminate the 10min “cool down” period, does ring offer that option?  

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I have cameras in different locations for the same areas to avoid this. But you're right something needs to change with their product!  

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@escapade somewhere there’s a thief reading this who gives this info a “like”  

Answer 2

Yup I've had this happen. Had packages delivered and it didnt catch anyone pulling up to the house or walking it to our door or leaving. Doesnt happen all the time just randomly

Answer 3

All the time

Answer 4

Every day

Answer 5

Use them for years. I have found. Ring works perfectly. Until you really need it. Same with wyze cameras. Always some glitch when I’m not home.  

Answer 6

It’s extremely stupid. I have a camera because I want everything to be ON CAMERA AND VIEWABLE. Yet I always find massive gaps of time where nothing was recorded even though activity happened in front of the camera. It drives me insane.  

Answer 7

Yup. So now it’s just a video doorbell and I’ve added in better cameras. As much as I enjoy seeing the person who was heres ass as they walk away - having their face is more important

Answer 8

Well we also have a CCTV as well as Ring.  

Answer 9

This is the reason I purchased a couple of nest cams. I’ve had instances where motion notifications weren’t sent by nest but because it records 24/7 I had the footage and viewed it after a quick scroll.  

Answer 10

Depends on what version/generation you have. I have one of the first ones and you have to be right in front of it. I get better luck if it picks up the delivery truck lol

Answer 11

I had two men in a stolen car drive into my drive, collect their things, get out of their car and run off before my Ring Floodlight leapt into action. My doorbell got the car coming into the driveway but it was a v1, so the footage was all blocky until the car had passed pretty much out of shot. Literally the only time I’ve needed it to work flawlessly.  

Answer 12

I have a wired Ring Pro and all OK. Share your concerns on their Facebook page

Comments

@illiberal Hone I was told that the only way a system won't get hacked is to hard wire the cameras. Both my Ring and my other 2 Cameras are not hard wired. I wish I had known that before I had them installed. It turns out they are a total waste of money for me. Anyone know how to hard wire a system?  

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@eunuchoidism1165 I don't think that's accurate. You just need to enable 2-Steps Verification on your Ring account.  

Answer 13

Nope. My ring caught 3 little thugs trying to break in my backdoor with a loaded 45cal. 3 different videos. And thanks to Ring. Those idiots are now all in custody!  

Answer 14

My doorbell is hardwired and caught car arriving at the front but never recorded it going away. I have been with a support on the chat for about an hour and device was slow and unresponsive. They have downgraded the firmware on my device and it is better now.  

Answer 15

Yup, frequently. Or, just records them walking away. No facial. I've been many times, it's a doorbell, not a security device. Yet the neighborhood app they own along with it is for security purposes.  

Answer 16

Happens to me quite alot. Had a package delivered and not recorded and there was no pre or post movement within 10-15 either side. Good wifi etc. Oh btw my cheapo £25 outdoor wifi camera DID catch the delivery guy which is up high and uses motion/sound sensing to record. not happy with ring.  

Answer 17

Yes, happens all the time

Answer 18

Your ring can be hacked from a cell phone or set of keys. Someone entered my house numerous times. Finally I was clued in by a locksmith. My ring alarm code was changed at least twice while I was out of town.  

Comments

@eunuchoidism1165 this is why i have 3 different systems. Unlikely anyone would realize to disable the two cloud based and then i have a hardwired HD system they’d have to really look hard to find the recording

Answer 19

I took pictures of the inside of my house when I would leave and when I would return and cops said they couldn't do anything since I no witness or inside photos. Hard to get an inside photo when you are away from home.  

Answer 20

I have a couple of fixed for the problems but I will not put it on here. I even know who the people are including a picture of a neighbor exiting my door with a key. Cops took a copy of picture and finger prints but they never did anything about it.  

Comments

@eunuchoidism1165 if you have proof you can file a report and/or take them to small claims court.  

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@deuteranopia I hadn't thought about Small Claims Court. Thank you

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@eunuchoidism1165 how/why do they have a key

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@escapade A Roebuck That is a very good question. I have a very large box of locks that I have replaced the locks with new knobs and keys and they still got in. Police would not print any of the knobs. I was told years ago that anybody who has spent any time in jail can pick locks.  

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@eunuchoidism1165 you are welcome!  

Answer 21

We have hard wired cameras also. The ring is great but it takes the backup systems sometimes

Answer 22

Yes - i had a random crazy (addict) person on my front porch - my husband sent her away and told her no for her money requests- i tried to show the police officers the video and oddly enough the video processor failed the very day i needed it to work - thankfully my nest and amazon cloud cam caught enough video and audio to piece together enough proof that she and another male was casing my home. Ring doorbell was replaced by ring via warranty

Answer 23

Check your settings. It took me a while to get the perfect setup for all the cameras. Now it ignores everything in the street, but as soon as they step on my property, Alexa makes an announcement and I check my phone.  

Answer 24

That’s terrible. We pay a small fortune and we shouldn’t be left out in the cold.  

Answer 25

Have never had any issue with ours. they never miss a thing almost to the point its annoying. But to be fair, I have the motion and alert setting very relaxed. If you drive or walk in front of my house, you will be recorded, which is exactly what I want. Living on a cul de sac we do have significantly less traffic which helps limit the alerts but because of the ring, I know which cars are supposed to be driving down the street late at night. I can always tell which cars are lost or not from our neighborhood.  

Answer 26

Marketing these as "security devices" is a flat out joke. They are novelties at best. Chinese crap made as cheaply as possible for maximum profit without regard to the consequences of their products failure.  

Answer 27

I suppose, since it is WiFi, a criminal only needs a RF noise box to disable it.  

Comments

@spray41775 not all know that info but you just gave it to them. ‍♀️

Answer 28

This my ring pro yesterday recorded every minute that there was motion

Comments

There's a way to slow down the number of responses, via the app. Go to settings/Motion settings

Answer 29

Yes. I asked the question to ring and got nothing . I have had my camera replaced once and the new one dont even switch to night vision. So paying for the name I guess

Answer 30

Hello @hifi6, this is not the experience we want you having with your device. I would appreciate the chance to connect with you and take a further look into your settings to optimize them with you. Please send me a direct message any time to connect. Thank you!  

Answer 31

It’s the very reason why I switched to Nest.  

Answer 32

Yes, I was waiting for a delivery from Keurig. I looked on porch and was surprised to find box. I never received alert.  

Answer 33

My Ring quite often doesn't notify me of anything via the App, it just crashes and forgets who either I am or my wife

Answer 34

My husband smokes on the front porch. It only records him going out and coming back in, nothing in between.  

Comments

Sounds like the sensitivity is too low.  

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@spray41775 I actually have it set rather high. I may do some adjusting to see if it helps. Thanks for mentioning.  

Answer 35

Had 2 pkgs delivered and never received any notification and no recording very frustrating