Question

Any ideas why my VDB wouldn't record a doorbell press but the snapshot captured the end result?  

Answer 1

Bad or no connection to wifi will prevent any alerts or recordings, but snapshot will still capture images.  

Comments

@quade what's weird is that I received the alert on my phone, it just wouldn't open. But it grabbed everything before and after via snapshot just not the event. Live view even worked right after

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Ok, that is wierd.  

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Snapshot will only take a pic once every 30 seconds, 1 minute, or 3 minutes depending on you settings. That could be why your snapshot didn't capture anything during the event. You might have it set at once every 3 minutes.  

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It's set for three minutes to save on battery, but if there was a connection issue you would think snapshot would not have captured anything and had a blackout

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You would think so, but it does capture still. I'll shut off my wifi so my doorbell doesn't record if I go out front to do yard work. It still captures snapshot the whole time though.  

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@quade that's interesting, some kind of local cache then

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@dawnedawson761 that's kinda what I was thinking.  

Answer 2

Sounds to me like you do not have enough power going to the doorbell. Check out this article on Ring.