Anyone else feel like they get the runaround from support! I have a floodlight cam that started displaying everything with a pink hue during the day. Clearly a fault with the camera! I am in IT so naturally I do some basic troubleshooting (powercycle it, visual inspection of lens etc). I contact support and get told that I need to powercycle it, but I am not near the camera and I explain that I have already done this. but no, you have to do it again! Contact again and this time I'm told that I need to reset the camera and set it up again. but as I have a job, I am not near the camera so again I have to do it another day and call back. To be fair at this point I have RL issues and I don't do it for a couple of months. but I do then do it and I email them back but no reply (That's fair enough as covid-19 is causing havok worldwide), so I call again and am told that as it's been a while, I need to powercycle it AGAIN! But again I am not near the camera. He tells me that I need to do it whilst on the phone so they can check the led colours on the camera before considering replacing it! It's just left me feeling really disenfranchised with Ring. I've now got a second faulty camera that plays a high pitch noise when you live view or watch a video (only on the recording, no actual sound coming from the device) but they wouldn't even talk to me about that one as I wasn't near the blooming thing at the time. Instead of giving me instructions to do y z then call back! Am I the only one who finds it hard to call them during their open hours when I am near the camera? Sigh