Question

Hello Ring Pros, My doorbell sounds drunk when some one rings it. Is my transformer the culprit?  

Answer 1

Probably so, that transformer does not meet the requirements.  

Comments

@saltwater any suggestions for a replacement?  

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Thanks Jon. Novice question. Confirm I can use the lines in the garage where my transformer is located vs a direct connect to the Ring Pro as demonstrated in the instructions?  

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@dunkle yes, use the existing wires and location Just unhook the old transformer and connect the new one. Don’t forget to locate the breaker to shut off power to the transformer first.  

Answer 2

Are you sure it is not shorting out to the side of the box ~ be sure to cut off excess wire

Answer 3

Your Ring Pro requires a power source that supplies a minimum of 16 volts AC at ~20 volt-amps when connected directly to a transformer, plug-in adapter, or ~30 volt-amps when used with an internal doorbell. To check the voltage of your Ring Pro, open the Ring app, select your Ring Pro, and tap Device Health. For Ring Pro to function correctly, the voltage needs to be at least 3, 700mV. If the voltage is below that number, device functionality will be impaired.  

Comments

@flee9 here’s what I got.  

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@dunkle Your Device Health voltage looks good but the 10va transformer is below Rings 20-30va recommendation. Replacing it might help improve performance.  

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Thanks, confirm the “18v” to the left of the “10va” does not apply to my issue?  

Answer 4

I had to replace mine, low voltage

Answer 5

You need a higher VA 30 is recommended for the PRO

Answer 6

Thank you gentleman. I will replace the transformer.  

Answer 7

When you replace your transformer, suggest cleaning up the connections. It looks like one side is likely shorted to ground

Comments

Thanks Ed, I will clean it up.  

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@defend confirm I need to remove the area you circled?  

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@dunkle your wire should be tightly wrapped and secured under the screw. When you get done there should not be any strands touching the transformer case or anything else for that matter

Answer 8

As others have said replace the transformer according to the Health there is sufficient power to the Ring but that is the problem the Ring sucked all the power and insufficient power is left for the mechanical chime. Increasing the VA will restore the Needed power to the Chime. It’s a very common problem with the Pro:

Answer 9

Omfg! That wiring!  

Comments

That is the original wiring. What needs to be fixed or removed?  

Answer 10

Your transformer is weak, gotta get 24volt 40va transformer

Answer 11

If that is a diode in between, flip it

Answer 12

When you say drunk. do you mean a delay between the ding dong chime? I ask as I inadvertently switch mine in the app to digital when its actually mechanical. Once I flipped it back, it worked perfectly fine.  

Comments

@primogeniture9 I’ll give that a try but it looks like my transformer does not have enough juice.  

Answer 13

16v-30va is Required for ring pro to work at its peak performance. Good WiFi too

Answer 14

Yea it needs to be a 16V-30vac not a 16v-10vac

Answer 15

And the copper strands shouldn't touch the chassis