+9 votes
by (1k points)
Hey.  I booked my holiday through Hays travel.Hey. I booked my holiday through Hays travel. It was obviously cancelled and I was told jet2 processed my refund on the 3rd may. Hays told me refunds take around 3 weeks. Were still waiting. Has anyone had issues? Our holiday was cancelled on the 16th april
Hey.  I booked my holiday through Hays travel.

8 Answers

+1 vote
by (190 points)
Silly question but have you looked in your bank
by (1k points)
@antagonist every day!  
by (190 points)
@sik30  
+1 vote
by (2.3k points)
I got told 21 days but if nothing had appeared within that time to call them. mine came through on wednesday part way thru what should have been my holiday in Spain. Check your bank again and then call them to follow it up. I was very impressed with their customer service x
by (1k points)
@aggiornamento2 called the bank today. They just said its nothing to do with them. We'll see it when it's in x
by (2.3k points)
@sik30 if any transactions are in they can tell you that. not wether a refund is pending. Im sure itl appear soon x
by (1k points)
@aggiornamento2 they just said they wont see anything until it's in our account as that is what I thought too. I hope so too. Were waiting on a few refunds. It would be nice if at least 1 thing went in now! X
by (2.3k points)
@sik30 guese with fewer staff on in different offices due to 2metre distancing things may take a little longer. Itl be sorted soon for you hopefully x
by (1k points)
@aggiornamento2 I really hope so! Haha. My grandma has booked a holiday with her too, I need this money in as she needs some towards the cost!  x
0 votes
by (5.6k points)
I booked through travel agent to fly with Jet2holidays the travel agent contacted me saying the Credit note from Jet2holidays was paid to travel agent can’t take up to 3 weeks for them to put it in account x
+1 vote
by (880 points)
We were due to fly out on 31/3/20 with Jet2, holiday booked with VillaPlus, they got in touch pretty quickly to say we would get a full refund once they got it from Jet2, 3emails to them later and still waiting  
+1 vote
by (520 points)
I know someone that's still. waiting for their refund, they were meant to fly 20th april
+6 votes
by (720 points)
13 of us were going to fuerteventura same holiday. I booked on line with jet2 and have had our refund the other 9 booked through Hayes travel and they have not refunded yet no response from them x
by (1k points)
@boxing hays arent calling out. They're leaving their lines open for people to call them. That's what I was told when I called up.  
by (720 points)
They have spoke to them, Hayes want them to have credit note but they are insisting for money back. Apparently when jet2 refunded me Hayes would have got their money back at the same time
by (1k points)
@boxing yeah, hays wanted us to ha e a credit note too. We explained why we couldnt so they requested a refund on 16th April. I called back on may 1st as I'd heard nothing. Hays then put out a message to jet 2 to hurry them. 2 days later, jet2 issued the refund. I'm just yet to see it. I know they said up to 21 days but I was hoping it would be in around now lol. Hense my post to see where others are at with theirs lol
by (720 points)
Just keep nagging them they are dragging their feet. jet 2 told me 10 days, it got deposited the next day x
by (1k points)
Do you have a number to call jet2? I've not actually spoke with them yet and that's where my refund is coming from lol x
by (720 points)
No number for jet 2 they ring out only. Hayes will of had the money, I would imagine you will have to chase Hayes xx
by (1k points)
Thank you. I'll be doing that tomorrow x
by (720 points)
Good luck xx
by (720 points)
You can email jet 2 might take a few days to get a reply but your query is with Hayes but you've nothing to lose sending a short email x
+1 vote
by (170 points)
Same here told me be 6 to 8 weeks till I receive refund been 6 weeks now, so hopefully in next 2 weeks
by (1k points)
@melody1821 who told you 6-8 weeks?!  
by (170 points)
@sik30 email off Hayes
by (1k points)
Wow. They told me 3 weeks!  
+1 vote
by (990 points)
From 3rd May your 3 weeks isn’t up until the end of this week, maybe chase on Monday if you’ve still not had it
by (1k points)
@tractor yeah i know. That's why I've not chased it yet. Just wanted to know how long everyone else waited
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