Question

One of my newer cameras was offline today. I opened it to try changing the battery. As you can see it is filled with water! Should I contact support for a new one? Because I am aware that they are not water proof I was careful closing it when I put it up.  

Answer 1

Nope because you damaged it

Answer 2

How long have you had it

Answer 3

I bought it 2/22/2020. I haven't damaged it. It was mounted and has been fine until today. Clearly the seal did not function allowing water to get into the camera

Answer 4

I would contact them since you've only had it for a couple months. also I would invest in a silicone cover one extra layer of protection

Comments

I have contacted support. If they don't replace the camera a cover won't do much good (being snarky, sorry)

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@euphemism49 I understand I meant when you get a new camera hopefully lol

Answer 5

Yes contact them. ARLO 408-638-3750

Answer 6

That pro 3?  

Answer 7

Happened to my pro 2 as well.  

Answer 8

Glad I bought the Pro 3. I would still try to get it replaced for free being that new.  

Answer 9

If you have a problem you can also file a dispute with your credit card company

Answer 10

Thought they were supposed to be waterproof.  

Comments

Apparently only water resistant

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IP65 water resistant

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@terrie Thanksng ?  

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That's the rating IP65  
https://www.enclosurecompany.com/ip...d.php

Answer 11

I got 3 pro2’s with covers and all outside in direct sunlight and moisture no problems yet.  

Comments

@hinckley5978 damn, you just jinxed yourself. knock on wood

Answer 12

Looks like it’s missing the gasket where it connects together.  

Comments

@commodious gasket is on the Arlo side

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@euphemism49  

Answer 13

Mine didn't fill with water but the camera lens had water spots so bad you could not see a picture. They tried everything to reset it but instead sent a new one. Does yours still work? I did not know they aren't water proof. That makes no sense.  

Comments

@religious so much water inside . It'll take days to dry. I'm not fiddling with it. It'll only collect water again

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@euphemism49 they will want you to send them pictures. Then walk you thru check points.  

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@religious I sent the photo I posted here with my support ticket.  

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@euphemism49 good luck. Waiting to get one of mine replaced, the night vision went out.  

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@religious i imagine the c-19 situation doesn't help.  

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@euphemism49 I returned the defective one last Monday. Hoping they are not shut down and will get a replacement soon.  

Answer 14

UPDATE: I did receive an email from support. Asked for purchase invoice, my mailing address and phone #. I forwarded that to them. Now I wait. Will f/u with resolution when that happens