Hi there I asked something very similar to this a few weeks back and I was lucky to get a bunch of information from this group of wonderful ladies. This is where I started, Child & Family Connections in a Arlington Heights. I called and left a message, within hours they called me back and gathered some more information from me and maybe 5 days later I received a questionnaire in the mail. The same day I received my paperwork our assigned caseworker was calling me to schedule a over the phone appointment just to get to know more of our needs. She was able to schedule an intake appointment within 5 days, in the meantime I was emailed some more documents for review and to fill out. The intake interview was done over the phone, my husband and I both sat in on the call and it took a little over an hour, we reviewed all the documents emailed to us and then she asked some more questions about our 2 year old. She explained that we may have someone scheduled to come to our home by mid-June, depends on how state offices will conduct business after re-opening. Hope this helps. Don’t stress mama, just make the call. I was so very pleasantly surprised how easy the process has been so far. Best of luck to you.