Hi everyone if anyone could help. My boyfriend applied for unemployment last week and we received a debit card in the mail on Monday. He had to wait until today to certify. Once we got through it says we can’t certify because his PIN has not been used in the last 30 days , and directs us the the main line , so we can reset it, where there are only two options and they say the call volume is too high and then hangs up this is so frustrating. He had unemployment five years ago and he knows what the pin is but he still needs to reset it because it hasn’t been used in thirty day’s what do I do, has anyone been able to get ahold of anyone at unemployment? We need to speak to an actual person and not the automatic system. Any advice would really help. Thank you!