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Is there any way to recover an incident in...
Is there any way to recover an incident in history that you inadvertently deleted?
+9
votes
asked
Jan 17, 2020
by
collection255
(
460
points)
Is there any way to recover an incident in history that you inadvertently deleted?
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6
Answers
+7
votes
answered
Jan 17, 2020
by
botelho51603
(
760
points)
Best answer
If you paid the year for monitoring they keep the videos three up to months back! contact RING!
commented
Jan 17, 2020
by
fredenburg
(
780
points)
@
botelho51603
this is not fact. They don’t keep the videos if you’ve deleted them.
commented
Jan 17, 2020
by
botelho51603
(
760
points)
@
fredenburg
oh really well that was my understanding! I mean who keeps all those videos on their phone
commented
Jan 17, 2020
by
fredenburg
(
780
points)
@
botelho51603
it will go to the cloud but if you delete it’s gone.
commented
Jan 17, 2020
by
botelho51603
(
760
points)
@
fredenburg
♀️♀️
commented
Jan 18, 2020
by
peltast
(
1.5k
points)
@
fredenburg
is this written anywhere or something that they have claimed?
commented
Jan 18, 2020
by
fredenburg
(
780
points)
I got this information directly from support.
commented
Jan 18, 2020
by
bradawl
(
540
points)
@
botelho51603
they only keep them 30-60 days, depending on location. It used to be 6 months, until they changed it a year, or 2, ago
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+3
votes
answered
Jan 17, 2020
by
wittol
(
3.8k
points)
Once it’s gone, it’s gone.
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+6
votes
answered
Jan 17, 2020
by
wittol
(
3.8k
points)
Unless you downloaded and saved to your computer
commented
Jan 17, 2020
by
collection255
(
460
points)
@
wittol
ok thanks
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+4
votes
answered
Jan 17, 2020
by
jacobs6521
(
1.3k
points)
Any chance you shared it with someone. You might be able to go to that share and still be there. Maybe.
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0
votes
answered
Jan 18, 2020
by
etruria
(
1.5k
points)
Why delete anything? They're stored on ring's servers so aren't taking up any of your storage.
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+6
votes
answered
Jan 18, 2020
by
botelho51603
(
760
points)
I deleted all mine unless I see something suspicious OCD I guess
commented
Jan 18, 2020
by
collection255
(
460
points)
@
botelho51603
called ring. No recovering once deleted!
commented
Jan 18, 2020
by
nyhagen
(
1.1k
points)
@
botelho51603
I don’t understand why anyone would delete videos. What a waste of time. Unless it recorded something embarrassing to you.
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Perhaps this is an iPhone question and not a ring question but when I download a video from my Ring history, the copy saved to my phone photo library plays back in slow motion.
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