+9 votes
by (300 points)
Hey all, Got a question. I have a doorbell 2, an alarm system, and flood light. I have the chime pro and extender, then the extender from the alarm system. My doorbell 2 and alarm work fine but the flood light cam keeps losing wifi. I am at a loss and quite frustrated. We got the flood light cam because we needed a little more and the door bell 2 and alarm and they seemed descent and did what we wanted. I tested my wifi speed and everything is okay this is beyond frustrating. For the money invested in the two cameras and alarm system. we could have gotten a dedicated system with the same features. I look in the help section on rings website and it tells me to buy a chime pro which I already had because of the doorbell losing signal. Does anyone know what I would be able to do so I can get it to work properly without spending a fortune for it to do what it was advertised to be able to do?  
Hey all, Got a question.

6 Answers

+4 votes
by (5.3k points)
I have the floodlight at 2 houses. Extender and chime pro did not help. I bought non-ring wifi extenders. One was Netgear. Problem solved. Stay with it. Ring is is great.  
+4 votes
by (3k points)
I got orbi mesh works awesome
+1 vote
by (300 points)
Sounds like I will be looking into a range extender. I ran a parallel linksys wireless network specifically for my ring system because I figured with the other devices on my other router it would cause issues but both ways still was having problems.  
by (7k points)
@christianity Mesh, not simple extender.  
by (300 points)
What is the difference between an extender and mesh?  
by (2.6k points)
@christianity a network extender repeats your existing network signal. The price is it reduced that signal by 50%. Mesh is a system of multiple access points that are interconnected working together without the bandwidth hit at least with triband which simply means the inter unit communication is on a third dedicated frequency) Some are dual band and there is a hit but not as bad as the traditional extender.  
by (2.4k points)
@christianity - Call customer service and explain the problem. They gave me a free Chime Pro extender with a similar problem.  
by (300 points)
Thank you, I called them and was hung up on twice. First time I think unintentionally, he put me on hold to talk to his supervisor about a replacement camera because he said it was unresponsive during trouble shooting, I guess when he went to hit the button to resume the call he hit the end call button it was what it was no harm. Second time was intentional because I asked her to look up the information I went through with the previous person that I was unable to catch their name so I didn't have to go through the trouble shooting again, 9 times up and down the ladder was enough lol. After explaining to the third person we had a chime pro, and added a mesh network, we were still having issues. After adding the mesh network still had the same RSSI signal and still would show offline I was hoping for some insight on the problem that will resolve this. Third person seemed to be willing to help but for the cost of the product I would expect better communication through the wifi system seeing as it requires wifi to stay connected.  
+4 votes
by (2.4k points)
Call customer service and tell them all of the above. They are usually extremely helpful. They even sent me a Chime Pro extender for free because my floodlight was to far from my router. Good luck.  
by (300 points)
@twannatwattle who was your customer service rep? I got hung up on twice. First one I think was accidental when he went to take me off hold and hit the wrong button, second was intentional because I asked her to look up my account so I wouldn't have to go through the trouble shooting again, climbing a ladder while on a cell isn't fun after the 9th time lol.  
+6 votes
by (430 points)
The answer to every ring post is MESH hahahha
+4 votes
by (3.2k points)
Answer is mesh because everyone expects 3000 square foot wireless coverage with a $80 ISP modem/router.  
by (300 points)
@facula62 I didn't expect 3000 sq ft but if my router is 200 sq ft away from my chime pro which is 30 sq ft away from my doorbell cam and 60 ft away from the flood light I would expect better connectivity. Edit I also got a mesh system today and camera is still showing same RSSI with the mesh now being added. I show full bars on my tablet, and cell phone on wifi directly under my flood light camera with exceptional upload and download speeds yet subpar RSSI according to ring.  
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