Thank you, I called them and was hung up on twice. First time I think unintentionally, he put me on hold to talk to his supervisor about a replacement camera because he said it was unresponsive during trouble shooting, I guess when he went to hit the button to resume the call he hit the end call button it was what it was no harm. Second time was intentional because I asked her to look up the information I went through with the previous person that I was unable to catch their name so I didn't have to go through the trouble shooting again, 9 times up and down the ladder was enough lol. After explaining to the third person we had a chime pro, and added a mesh network, we were still having issues. After adding the mesh network still had the same RSSI signal and still would show offline I was hoping for some insight on the problem that will resolve this. Third person seemed to be willing to help but for the cost of the product I would expect better communication through the wifi system seeing as it requires wifi to stay connected.