Question

Anyone else having problems with Ring lights ? A majority of mine are acting all crazy and can’t turn some on and off and some stuck with motion on

Answer 1

I returned mine because bridge would not connect to my system. Those light were originally manufactured by brinks and was bought out by ring. I’m hoping they fix these issues. But Ring cameras are great.  

Comments

@lexis I have had these lights since last March/April this is first problem I have had

---

Do you need to bridge to control the flood light cam lights or just the stand alone lights

---

@laodicea just stand-alone lights camera floodlights don’t need it

---

@georgiannegeorgic thank you Joey.  

---

@laodicea no prob

Answer 2

What firmware they on?  

Comments

@contradictory all different some on 1. 8. 3 and some 1. 8. 4 depends on the light

Answer 3

Yeah mine started acting 'off' today too. Landscape transformer didn't turn off this morning (just dusk/dawn setting) and there seems to be a long delay in the app if I manually turn on/off any of my other spot/flood lights. I rebooted the bridge and it seemed to help a bit.  

Comments

Should also add mine are going on and offline a good bit too. Had most of these lights and bridge since January but these problems started within the past few days

Answer 4

Oh yeah I’ve been having problems.  

Answer 5

Yup! Mine are legit going offline and online. With full batteries.  

Answer 6

Im having an issue with one not responding to my Alexa routine

Answer 7

I have 3 path lights that have been stuck offline for a week. Tried resetting them and everything, reset bridge, can’t get them back online. Guess I’ll have to sink an hour into calling Ring support.  

Answer 8

Just got a chance to look into mine and my bridge is showing offline even though its connected to my wifi router. Of course none of the lights respond to the app either. I've also had these since they came out and this is the first issue I've had. Has anyone called support yet?  

Comments

@ideal16598 I actually removed my bridge but left all the lights still added and re-added the bridge once I was done setting up all my lights started updating and now they are all working perfectly again

---

@georgiannegeorgic I'll give that a try.  

---

@georgiannegeorgic that got it! Thanks for the suggestion.  

---

@ideal16598 awesome! Glad it worked

---

@ideal16598 seems like something is getting stuck but re adding bridge seems to starts update process over again

---

@georgiannegeorgic can I ask? just want to make sure I'm understanding you correctly: you left all your lights and didn't remove them, but you totally removed the Bridge in the app. Added back the Bridge, and all your lights just auto-reconnected to your Bridge without having to re-add manually each light? I wasn't daring enough to try that, but awesome find that it worked if I'm understanding that correctly!  

---

@garrek correct

Answer 9

Hi neighbors ! Are you still experiencing this?  

Comments

@georgiannegeorgic I did remove the bridge and all came back but have now all gone back off line.  

---

@gemmiparous4 I want to try removing the batteries on one light and replacing themto see if that solves the issue, otherwise I'll definitely reach out.  

---

@ideal16598 if swapping batteries doesn’t work try bringing the light closer to bridge and see if it does an update

---

Sounds good -- Thanks! Thanks, @georgiannegeorgic for your help as well :)

---

I pull batteries and cut power to the hardwired lights and all connected right up once power was restored. Thanks everyone.  

Answer 10

I had issues a few nights ago, but it self resolved. I couldn't turn any lights on or off via the app, but they would still come on with motion events in their local group.