Question

I’ve had my Ring Pro for about 3 years. Once the temperature goes below 36°, (give or take) my Ring camera will not work. The WiFi signal strength is good so I don’t think that is the issue. Currently, it is 26°, and the camera will not work. We generally warm up to 40-50° during the day, and the Ring camera works fine. Anyone else have a cold weather issue with theirs?  

Answer 1

We get temperatures in the negative digits. I have a flood light camera and I’ve never had an issue

Comments

@ezequiel that’s certainly possible. It will be interesting to see what other people say

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@protero373 I have the ring pro doorbell. The last week we seen -40 Celsius and no issues with the pro working

Answer 2

I have three Pros and never had a cold weather issue like you. I suspect a contraction of metal is causing an electrical break in the logic board. Did it ever drop to the ground or take a shock? Mine have worked fine when it was -5F out.  

Answer 3

I have two floodlight cams and temps have been hovering around 10 below at night to 15 above during the day. No issues here.  

Answer 4

I have the ring doorbell and just as it got cold this year the camera just stopped working. When it warms up it works again. this has happened 2 days in a row now. It got to -2 below farenheit I have the spotlight cam and no problems.  

Answer 5

13 degrees here this morning and ours is working properly

Answer 6

It’s 27° degrees right now, and my doorbell pro is working great as usual. Mine is connected to 5Ghz band.  

Answer 7

Kathy Rutherford contact Ring customer service on Messenger. They reply really quick.