True story: After I first saw this video, I hired Gabe Levine (the attorney presenting alongside Mike). I still recommend Gabe's services. I also recommend Mike Monteiro's books, "You're My Favorite Client" and "Design is a Job. " Both apply to agency work in general, not just design. Stronger contracts do have an effect on closing new clients though; we've had to revise our sales process a bit so the client is emotionally more ready to see strong contracts. I try to present, not send, contracts, even when I think the prospect is ready to hire us.