Question

Anyone else getting login issues? The IDE won’t let me log in and gives an error code. 2 different IOS apps (classic) are telling me to logout. & retry. When I log out all I get is the white blank screen of death. I have submitted a trouble ticket, but I see nothing being reported for issues on the support page. Anyone else struggling?  

Answer 1

Interestingly my automations for a few things are still running and I am getting my motion sensor reporting just fine, I think all locally. The bummer is the automations are running gutter heat tapes that are not needed this morning so I am eating electricity that I have to figure out how to switch if manually now.! So much for making my life easier! Lol

Comments

My automations are still running as well, and even my voice control is sporadically working too.  

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Local automations are fine, it's the cloud-based ones that aren't .  

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@calderon9 I actually thought one of the ones that is reporting was cloud based, but my memory might be playing with me!  

Answer 2

Issues here too. Nothing like the alarm going off when the wife tried to let the dogs out because you can't access the system. Want a reason to try something like Hubitat, this is it.  

Comments

@normalize been wondering about that myself. Just can’t face the work involved right now though.  

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I’m morning like this away from biting the bullet and making the switch myself. I just dread switching over all of my devices!  

Answer 3

Issues with device control, loading locations, automations, and platform API's New incident: Investigating Some users in the Americas may be experiencing issues loading locations via the new and Classic SmartThings apps as well as the web interface. Some users may also experience issues or delays in controlling devices, creating automations, and device health status updates. We are investigating and will provide updates as they are available. Time posted Feb 5, 07:26 EST

Answer 4

Did you check status. smartthings. com?  

Comments

@raddi showed nothing when I found the issue, now it is reporting issues.  

Answer 5

On the status page @raddi linked, everyone should click the "Subscribe to Updates" button so you'll be notified if there are issues.  

Answer 6

So smart things says that only some users are affected. Better question is, is anybody's SmartThings working?  

Comments

I don't appear to be having any issues.  

Answer 7

The IDE just let me back in, but the classic app is still dead.