Question

Can anybody help hi there. can you please tell me I have a holiday (4nights) away booked from 24/4-28/4 through global hoppers and I received a email from Ryanair saying that my flights have been cancelled. I telephoned global hoppers and asked for my money back they informed me that I had 2 choices firstly I could pick another holiday or they can send me a voucher for future travel. I explained that I was using some of next years annual leave now due to the corona virus and shielding process, again he said that I could only receive a credit or voucher is this true? there customer servicers leaves a lot to be desired PLEASE HELP

Answer 1

No, you are entitled to money back. Don’t let them tell you otherwise

Answer 2

You are legally entitled to a refund. I believe they are just pushing people into thinking these are their only options.  

Answer 3

If you paid by credit card make a section 75 claim. Once they know that they usually offer a refund

Answer 4

They are trying to make people think this is their only option but keep telling them you want your money back

Answer 5

They have implemented that you carry your annual leave over 2 more years of that helps and you don't manage to get it back?  

Comments

@barberabarberry not all employers are doing this

Answer 6

Go on martin money savers. There is a whole thing there that will lead you in to the right direction as to what to say to them to get your money back. Legally you’re well with in your rights to demand your money back. Good luck

Answer 7

You are entitled to a refund there was a programme on tonight about it x

Answer 8

Take the voucher. there's a global ban indefinatley could be waiting months for a refund if yer planning going away again. Ask how long the vouchers valid first. If indefinatley and don't need the money. next holiday almost paid for so have a cracker. We booked paid. Saved £2000 for Turkey in June. Not be happening but will save and see me niece n nephews another time. but save more and have extra special time. Can be a bit OTT.  

Answer 9

ITV program last night said that if you want a refund you are entitled to one, we're booked for the end of May, we're hoping for a refund as I'm self employed and not earning

Answer 10

Hi I had this same problem with my Vegas trip that I was meant to be going on this Thursday, I screen shotted this from WHICH and sent it to them in a email as they tried to give me a different date or travel voucher, after I sent this email they immediately started processing my refund, so please don’t say yes to the voucher, screen shot this and send it to them x

Answer 11

You are entitled to your money back. Look on money savers. They spell it out for you and what you do.