Question

I've had an Arlo Pro 2 system for awhile now with no Smart plan. I just added an Arlo Video Doorbell. It is supposed to come with a 3 month free trial of Arlo Smart but I can't figure out how to get the free 3 month trial. I bought the Video Doorbell directly from Arlo with a $50 rebate for returning any other video doorbell within 30 days. Has anyone done this?  

Answer 1

The Arlo Smart trial is supposed to automatically be applied when you add the video doorbell to your account. Is it not showing under Settings > Subscription?  

Comments

Nope, it shows "You don't have any Arlo Smart plans yet. " If I click on "Subscribe" it offers me a 1 month free trial not the 3 month free trial. I'm going to call Arlo tomorrow but I'm expecting that they are short staffed right now.  

Answer 2

If you tap on Settings > My Devices > Doorbell you should see a banner showing your trial expiry date.  

Answer 3

An update after calling Arlo Customer Service: I told them that after setting up my Video Doorbell on my existing Arlo account with no existing Smart plan, I was never given the option for a 3 months free trial of Smart. I was put on hold twice for over 10 minutes, then they said that they would call me back. Their solution: do a factory reset on the doorbell and then the free trial offer would "come back". Really? Why can't they just go into my account and give me the free 3 month subscription? Why do I have to go through the entire setup again? Makes no rational sense to me.