Question

I can’t sign into my account on my pc laptop. Any suggestions? I cleared my cache and temp internet files to no avail. Spent time on chat with Arlo without resolution. It seems to be a common and longstanding issue from what I have read online.  

Answer 1

Are you sure you’re using the right email and password? What error do you get?  

Comments

@disharmony Yes, I checked, rechecked, signed out on my mobile devices and all it does is show the sign-in page but faded. I also tried all 3 browsers mentioned.  

---

@areola i would suggest incognito mode and making sure all plugins are disabled.  

---

@disharmony I’ll try again. I’m technologically challenged but set up the Pro 3 with no problem. Thanks for the suggestions.  

---

@areola yep same issue. Grey log in and can't sign in.  

---

No issue with website access here. Please confirm you are accessing ?  
https://my.arlo.com

---

@disharmony Yes, but I’ll have to get back to it later. Thanks again.  

---

Yes! I have the same problem, it annoying. i have reset, uninstalling app. I called them so many times they say, call back tomorrow. So annoying

---

@tui9534 I’ve heard nothing and my free subscription runs out.  

---

I STILL cannot connect using my PC, only my app on my phone!  

Answer 2

Possibly a browser issue? I have had a lot of issues using edge and chrome. I have found firefox to work best on my desktop for Arlo. I have all three of those browsers installed and use which ever works best for the application being used.  

Answer 3

We haven't been able to either, laptop or pc. Always an issue with arlo !  

Comments

@jeane9 have you reported this to support? Website is up and operational as far as I can tell

Answer 4

I'm using windows, it works via Chrome, it does not work via Firefox. For it to work on Chrome you will need to set option for the site to use flash. don't know about Explorer.  

Answer 5

Sign out on all other devices first. You can only sign in on one device at a time.  

Comments

@golgotha Yellon Tried That too. Hopefully will hear back from Arlo.  

Answer 6

I have had the same issue for 3 weeks, tried everything. Called Arlo 7 times. They said some people are having this issue, call back again & again & again. Noooo, I want this fixed. I'm calling corporate headquarters tomorrow.  

Comments

@tui9534 Bad business seems to be the norm. I’ve recently been surprised at how helpful a couple of big companies have been. How do I give Arlo my money if I can’t sign in!  

---

@areola . really annoyed. Especially when your a Mom you need to have eyes every wear today.