I used to work for Amazon Customer Service and there was a box somewhere that you checked to request a Prime Rewards Card (through Chase. ) You would be surprised how often this happens. When ordering, be careful because the Prime and Amazon Store card both become the default payment method when they are approved, until you manually go in and change this. When you call, please be kind to the rep. They didn't cause the error. That is why I ended up leaving Amazon. It became way too negative and dealing with mean people started taking a toll on me! (I'm not saying you are this way, but when people are annoyed, it's very difficult to not take it out on the rep. )