+9 votes
by (4k points)
Has anyone had any luck getting a refund for food not delivered through Uber eats? They are telling me it’s not their fault I cancelled my order after waiting over an hour for a driver?  
Has anyone had any luck getting a refund for food not delivered through Uber eats?

8 Answers

+9 votes
by (1.9k points)
 
Best answer
I have with doordash. Never did get the money back. I called the restaurant and they gave me a credit there. Doordash wouldnt answer any contacts made and told me they where giving me a credit and never did. Havent used them since.  
by (420 points)
Weird, for Mother's Day my food was 2 hours late and on the app I reported "late delivery" and they gave me the option of a credit for exact amount paid. wonder if it was just for Mother's Day because everywhere was insane and they were just trying to take care of them without phone calls and such.  
by (1.9k points)
@marilynnmarimba we started having issues of them never showing up. The last time we waited over an hour and then when we called they never received our order. We just gave up on the order and requested our money back. They said they could only give a credit for the total and i was ok with that but that never happened. When i reached out about it again no one would ever respond to me.  
by (420 points)
@lp31536 What a bummer! They just let me choose the credit on the app, and didn't even have to talk to anyone. I think that may be a newer feature. so sorry, I'd definitely reach out again and get that money!  
by (1.9k points)
@marilynnmarimba they gave that option i choose it and they never gave it to me
by (420 points)
@lp31536 Definitely call again. Mine showed up right away. Good luck.  
+14 votes
by (1.6k points)
I did! The picture sent to me was not my doorstep and I got the refund almost instantly!  
+13 votes
by (2.1k points)
I got an instant refund when my order was not delivered (said it was, but it wasn’t here). However, two days later they charged me the tip. When I reached out for a refund, they gave me a credit on my account rather than a refund.  
+12 votes
by (2.1k points)
I’ve gotten a partial refund when they forgot my drink
+2 votes
by (2.3k points)
Did you use a credit card? Report it with them and you might get a refund
+9 votes
by (530 points)
I’ve never had any problems
+10 votes
by (900 points)
No. I had the worst experience. I used them for a long time quiet often until one time I ordered something for dinner as I was getting off work hoping it would be there right as I got home so my kids could eat. We waited over an hour. I called the driver that supposedly picked it up and she said that she’s been so busy the order was never placed and she was in a different town even! So I said please cancel the order, she said ok. So with that order canceled I ordered the kids a pizza and we went on with our evening. Two hours later our canceled food showed up! I told the lady I canceled this with you, she said I never talked to you. ‍♀️ needless to say no one would help me or give me a refund after I reached out to customer service through phone and email. I spent $80 on dinner that night and I was angry about it for days lol. Never ordered from them again.  
+12 votes
by (5.1k points)
Dispute it with your card company
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