So where are my Mercari sellers at? I have a question for you. I just sent out an item earlier in the week. Got notice that it was delivered so I sent a nice little message, letting them know it was delivered and I hope they enjoy it. The response was, " I want to give you 5 stars but the item came completely broken, waiting to hear back from Mercari. " The item was packed securely. Never had this happen before. Anyone know what happens next?