Question

Hey guys.  I accidentally left an ad running which I thought I had turned off.Hey guys. I accidentally left an ad running which I thought I had turned off. It's now spent $300, is there anything I can do? I've had my ad account 4 years now and this has never happene. please help!  

Answer 1

Unfortunately there is nothing you can do

Answer 2

You can turn it off and pay Facebook the $300 for the lesson.  

Comments

@iselaisenberg they are refunding me

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Awesome! That is very good news

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@digitalism I am surprised!  

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On what grounds are they refunding you? I don't get it :D Otherwise we can all complain about ads we don't like the performance of.  

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@mong723 I've had my ad account for years and never asked for a refund. That's why

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Wow, congrats!  

Answer 3

Put a complain. Tell them what happend. They might help you, I’ve heard of people they return their money once.  

Comments

What happened? Nothing. You just run an ad. Otherwise, I can complain at every ad with negative ROI.  

Answer 4

The only thing you can do is be thankful that there wasn’t more 0 in front of it

Answer 5

Chargeee back. Get a new Acc  

Answer 6

Don’t waste your time on fighting this. If $300. 00 is a lot to lose you are prob in the wrong business. Just focus your energy on the future

Comments

@grin17 why in the wrong business? So you only can run FB ads with big budgets?  

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You know what’s wrong business? Going to a tiger zoo in Thailand where they sedate the tigers the entire day for the rest of their lives just so you can take that one “cool” Facebook picture. Now that’s wrong business.  

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My point is. It will most likely take hours at the end of the day going back and forth with FB. How much is your time worth per hour?  

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That's not really how your point came across. Then you should have said "Hey live and learn, but don't waste your time making up the loss, instead focus on gaining it back. ".  

Answer 7

I had the same thing happen and got a refund they said they will refund you 1 time per ad account. The account did have thousands in spend I think the refund was $400

Comments

@kimmi6 ok I'll definitely try. Any advise on the best way to contact them? Do they have chat?  

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They have chat

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@kimmi6 thanks so much! X

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@digitalism my issue was the budget was supposed to be $100 lifetime and I selected daily. So make sure to tell them it was a mistake and not that you were unhappy with the ads

Answer 8

I had 55 retail stockists for my Cosmetics line (sold more than MABELINE which is a big deal) Got a business partner, he breached contract, fucked my assistant, money laundering etc. So I lost everything. Now I'm trying to make a come back and its just one problem after the other.  

Comments

@digitalism damn son!  

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@onomasiology YAH. i was on the news and everything when i got the deal. its kinda unheard of in this industry to do that

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@digitalism that’s wild. I’d love to hear the details. I’m hitting the pillow now but will message you tomorrow.  

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Bless you, hope it all works itself out

Answer 9

That’s crazy. It just happened to me.  

Answer 10

I had something from November that didn’t run at all

Answer 11

And then all of a sudden it starts in December.  

Answer 12

Never rinse and repeat. Been there done that.  

Answer 13

They're refunding me  

Comments

@digitalism good. Was going to say they refunded me when i goofed up.  

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@digitalism good to hear it’s possible and that you had a positive outcome!  

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Yay ! Congrats on that :) !  

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How did you get hold of support?  

Answer 14

Turn it off lesson learned

Answer 15

I had facebook turn off a couple of my ads in the middle of the christmas shopping period for absolutely no reason at all. Reckon they’ll reimburse me for lost sales?  

Answer 16

You just spent 300 dollars.  

Answer 17

Is she expecting a refund? hahahh

Comments

@sathrum she got one.  

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@eltonelucidate hard to believe

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@sathrum belief is subjective. So dont worry about it.  

Answer 18

The Ad Manager is a buggy mess.  

Answer 19

Depends on the situation. The fact that you've been on for 3 years won't help you. I was once doing pro bono work for a children's non-profit and had a campaign that I started with a $40 daily budget. Except I accidentally set it up for a $4, 000 daily budget. I caught it when It had spent about $1200. I contacted Facebook, told them the story. About how it was a mistake and that the nonprofit. Would not be able to afford the accidental overspend and they did refund all the money back to the nonprofit.  

Answer 20

This is a great reminder for everyone to make sure their changes have been published. I often (not as often as I should) do a "hard refresh" after I publish changes to ensure the changes I have made have been published.