Question

Hey Guys, Is there a fast way to manage FB comments made in ads? 3rd party software you'd recommend? Thanks

Answer 1

You can do it right from the business page, you can select words and terms that people can’t use in the comments and they will be hidden automatically

Comments

Thanks Jason, I'm running so many ads. doesn't make sense to have someone come in to do them one by one. And its more about customer service than mitigating negative comments.  

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@kickapoo8449 ya you can put whatever terms in there. I do it for the gyms and car dealerships I work with. I get the scam, bs, rip off comments all the time

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And anything for customer service? to follow up with people that want help purchasing e. g.  

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That’s tough one because each customer is going to be fairly specific in their ask. Tough to make it auto.  

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More looking for software where comments can be managed, by a person. Mostly just responding to comments.  

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@kickapoo8449 I wouldn’t go and pay for a software, just dedicate that role to someone and get them to download the pages app and ensure that they have the comment notifications on for the pages they are responsible for.