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[UNKNOWN FACEBOOK PROBLEM] : Hi everyone !
[UNKNOWN FACEBOOK PROBLEM] : Hi everyone !
+4
votes
asked
May 25, 2020
by
hesperides
(
230
points)
[UNKNOWN FACEBOOK PROBLEM] : Hi everyone ! First time I see this. Everyday my ad spend on my new account is limited to 232, 10 EUR (like 250 USD). Each day for 8 days now. There is no more facebook chat support, support by mail is very difficult to reach anyone. Do you have any solution or the URL of the business chat support if it exists ? Thanks a lot for your help guys
facebook
business
support
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3
Answers
+2
votes
answered
May 25, 2020
by
stoush39
(
380
points)
Fb has set a spend limit on your account. It is normal for new accounts. Keep making successful payments and it will increase gradually.
commented
May 25, 2020
by
hesperides
(
230
points)
Actually this is not a problem of payment, this is my ads : it stops at that amount everyday. like at 9 AM it stops because I already spent 232, 10 EUR. My threshold is like 500 USD, this is a very different problem :(
commented
May 25, 2020
by
hesperides
(
230
points)
Everyday, my ads stop at 232, 10 EUR ad spend. I have no limit setup myself, Facebook limit my spending per day I don't know why
commented
May 25, 2020
by
stoush39
(
380
points)
It has nothing to do with your threshold. For new accounts Fb sets a spending limit. So you cannot spend more than that on a given day. It happens with new accounts and it increases as you make successful payments.
commented
May 25, 2020
by
hesperides
(
230
points)
@
stoush39
Thanks ! But for 8 days ? It seems very long :(
commented
May 25, 2020
by
stoush39
(
380
points)
Unfortunately if you cannot access support then you will have to wait until it increases by itself.
commented
May 25, 2020
by
hesperides
(
230
points)
@
stoush39
impossible to get any support, this is unbearable. I'm really mad at them. This is a mess, no chat, no support or anything
commented
May 25, 2020
by
spear3423
(
120
points)
@
hesperides
had the same problem. My daily ad spend limit was at 45€. It will increase
commented
May 25, 2020
by
hesperides
(
230
points)
@
spear3423
/activity" class="qa-user-link">
spear3423
thanks @
spear3423
/activity" class="qa-user-link">
spear3423
! I know that there is a limit but 8 days with 232 EUR. man !
commented
May 25, 2020
by
spear3423
(
120
points)
@
hesperides
yes they will increase it. Just make your payments. I paid manually. I did not wait until my threshold was reached. if your credit card or whatever payment method you chose make some kind of problems and Facebook is unable to withdraw the ad money, you will have failed payments and Facebook will not increase your daily spend budget, so make sure all your payments are successful.
commented
May 25, 2020
by
hesperides
(
230
points)
@
spear3423
Yes actually all my payments are ok so far, no failed one
commented
May 25, 2020
by
hesperides
(
230
points)
@
spear3423
The button "pay now", like manual payment don't even work. thanks Facebook I could not do anything basically
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+4
votes
answered
May 25, 2020
by
mameluke37458
(
240
points)
Check ur daily spend limit
commented
May 25, 2020
by
hesperides
(
230
points)
I know that's not the problem. I don't have any daily spend limit ;) thanks
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0
votes
answered
May 25, 2020
by
hesperides
(
230
points)
@
spear3423
thanks a lot I will check the video ! :)) Thanks for your time my friend
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