Question

Hello guys!  Anyone had running ads and suddenly google disapproved the ads?Hello guys! Anyone had running ads and suddenly google disapproved the ads? Says malware and misleading content, We have scanned the website and it looks great and the content have worked for over 1 year without any problem. Anyone have a suggestion how to make it work again? Have tried new content but doesn’t work either. Thank you!  

Answer 1

If Google support didn't work and you scanned all your site. then go for your hosting check up. If it's on shared server.  

Answer 2

First of all check your web site from this tool  after that re upload your site map to Google Search Console and wait 24 hours. After that rebuild your ads again
https://scanner.pcrisk.com/

Comments

@estreat thank you. I’ll try that. Do I really need to reupload Google search and rebuild my Ads  

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It will be better but if you dont want contact support team

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It will take some time

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@estreat I’ve tried to call them, but they don’t have phone call cuz of coronavirus. I’ve sent them a mail aswell. Well thanks for the help

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@estreat website is clean

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Write from there, choose other and other final page you will reach live chat fill the form and attach screenshot they would help you to approve it

Answer 3

You can send an email to support team and ask them for infected files, as any of this scanner will not be able to find infected files.  

Comments

@urana I’ve done that, might take a while before any respond

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@platitudinize is your website in wordpres

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@urana yes, WordPress and woocommerce

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@platitudinize then you will need to scan every file in coding panel

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@urana I’ve done that using wordfence

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@platitudinize no bro in internal pages there might some be some spammy links which you will need to get it removed from person who knows coding

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@urana ok I’ll send that to my developer

Answer 4

Are you using a live chat pluggin?  

Comments

@obligato I’m using Olark live chat, but it’s been there for a long time

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@platitudinize . we had the same issue. the chat support highlight files of the chat support. chat support is down and email support very slow. I would advise creating a sub domain run the ads without the live chat pluggin and see if they get approved. It will take at least 2 weeks for Google to clear your website or unflag your website From their system.  

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@platitudinize Also ask your hosting to check if the site is clean. We had to move to wpengine

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@obligato thank you, I will try both! Appreciate your time and help!  

Answer 5

From my experience in such cases the website is altough the most probable hacked. In case your scanners didn`t detect malware, the most probable the issues are inside your DataBase.  

Answer 6

@sergias Babin I got from google:  Thanks for contacting Google Ads Support. Here are the links for unwanted software: 2 links Now I is the problem, I can’t find it.  

Answer 7

@platitudinize did you manage to fix it? . we are having the same issue too

Comments

@fox647 not really, the links is removed but google is still disapproving the ads

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@platitudinize ok, I’ll keep you posted too.  

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@fox647 thank you, so will I!  

Answer 8

I can help you with this issue, we have a Development team

Comments

@urana can you tell me more? The links are removed, what can you guys do to fix it?  

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@platitudinize yes