Question

Hello all, my Google Ads account is suspended. The reason given is "We've detected suspicious payments in your account. "  I literally created an account & my first ad & 24 hours later BOOM!  I looked at my payment details and realized I used the wrong Billing Address. So I submitted an appeal. Honest mistake right? WRONG. To my surprise. They DENIED my appeal. How can I get my account up and running again?  

Answer 1

It has to do with the billing address of the card. You can appeal again. Or update the card info and then call customer service 1-866-246-6453

Comments

I appealed again. Got a bot response. Called customer service. They said to appeal online.  

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@grace undesirable.  

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@jarmon crazy right? Thanks for the suggestions though.  

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@grace I had this happen before. Once the card billing is remedied it will be approved. Trust me Google wants your money

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@jarmon same just happened to me. I am fighting with stupid bot responses, because hotlines are down durong covid times. Complete BS. I decided to set up everything new from scratch.  

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The bot even says: As such, we will not be reactivating your account. Please don't create new Google Ads accounts, as these will be suspended too. So, so, sooo stupid. I put a wrong name (the suggested one by google) in my CC details

Answer 2

We had this happen and had to open a new ad account. (It was dumb) but worked.  

Comments

@nomadic same even though the suspension got lifted the ads never earned impressions again

Answer 3

Yeah it happens just submit for an appeal !  

Answer 4

Better go new google Ad account and new card

Answer 5

I faced this 3 times in a row.  

Answer 6

@grace how’d this end up working out for you? I had the same thing just happen and I’m wondering what kind of timeline I’m looking at with everything going on.  

Comments

@davin561 bru, change domain and start over. This is a piece of crap google kak. They put some idiot in charge of these autoresponses.  

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I actually think I might just use Bing. There's limitations, but with the older demographic it could be a good fit for the project anyhow.