When I tried Instacart twice last year, I hated that they substituted a ton of things everything when I'm particular about what I like. It seemed you had to say for every item "no substitutions" instead of an overall statement. The shoppers didn't text me throughout my order like Shipt shoppers do. If the store is out of something, they'll text me my options. I also feel Shipt prices are lower at Meijer & Target than what Jewel was through Instacart, and I earn tons of Meijer rewards (although unfortunately have to be used in store). Maybe Instacart has improved over the last year, but I didn't like it.