Question

Anyone know about Roblox?  My daughter can’t get into her account.Anyone know about Roblox? My daughter can’t get into her account. We are using the proper login and it’s saying we’re not. When we try to create a new password we never get the text or email with the code. She has built so much and is set up for $5/month worth of Robux. I don’t believe it all just disappeared.  

Answer 1

This happened to us, I didn’t pay for it though, so she just created a new account.  

Comments

@arabesque I can’t even find where they have been charging us! She’s been getting the Robux. ‍♀️ She’s built a lot of stuff over the past couple years. I don’t want her to lose it all.  

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@tenon3 they build stuff? It should show up on your Apple account

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I didn’t set it up with Apple Pay. Yes, they build whole houses and buy and trade all kinds of stuff. You really need to pay more attention to what your kids do online!  

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@tenon3 lol

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Not Apple Pay, your Apple store or app store

Answer 2

Get ahold of customer service. Someone may have hacked her

Answer 3

This happened to my stepson too. Still don’t know what happened and we haven’t heard back from customer service yet

Comments

Ugh! I’m sorry that happened to him!  

Answer 4

I was able to email customer service a week or so ago. My son couldn’t remember his password and we never set up a phone or email to connect to it. I took screen shots of different things to show I downloaded it on the device and when. They wanted the original receipt, but I got it through the App Store and the information wasn’t available. They sent me a link to get in and make a new password and to add the phone/email.  

Answer 5

Call or email customer support. It’s likely a glitch in their system. This happened with a few of our nabi tabs and because they shit their site down my kids list all access to half of their tablets.  

Answer 6

My daughter spent $75 of her birthday money on Robux last week (ridiculous, I know) two days later someone stole the account. They changed the password and recovery email. It took several days of jumping through hoops with their customer support to get the account back.  

Comments

@advisement Oh no! Yes I’m afraid that’s what has happened. I’m glad to hear that you were able to get it fixed, even if it took a while. Luckily we’ve only put $25 into it but it’s so heartbreaking for them.  

Answer 7

Aadhya uses is too