Question

Hi, We installed our security package on Thursday night and all parts were working & visible on the app. Friday morning there was a power outage and all came back up without a problem except the keypad. It still says offline on the app. How do I reset it so we can continue adding more parts to our system? Thanks

Answer 1

There is a small hole on the back, use a pen top or toothpick and press and hold. It will force it to reset. Also double check its firmware is up to date, as I believe ring released an update to fix that issues a couple months ago.  

Comments

@marquetry thank you. I'll give it a try.  

Answer 2

If that doesn't work, reboot your router.  

Answer 3

It happened to me when we were on vacation, the power went off, when the power came back Ring didn’t go on. When we got back home I re set the wifi and ring came back on