Question

I've got a strange one. I have 1 path light (out of 12) that everyday at the same time goes offline and then comes back online twice. This has happened now everyday for the last 5 days. I have replaced the batteries, reset the bridge twice. Ring support is not accepting email support requests now and I can't stay on the phone for their support during my work day. Any Ideas?  

Answer 1

Have you tried switching its location with one that is working normally?  

Comments

@spann yep

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@eade1 Sounds like a defective device. Ask for an exchange.  

Answer 2

I am having the same problem with 2 of my 5. They have not moved since I installed them post launch in Sept/Oct and suddenly they are causing problems. Changed the batteries.  

Comments

@debi77 it’s a conspiracy actually I wonder if it’s a buggy update. I wish we had a option whether we want to update or not

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I am guessing a buggy update. Probably starting from a legit low battery trigger.  

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@debi77 mine is still doing it with new batteries. Then I removed the batteries put then back in and the light did not restart. Took the them out again and 1/2 hour later got another notification it was off line. Talking from the dead

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Yeah same here. Still think the code is buggy in recognizing battery level that's why it is online and offline and online again. They changed a few routines to the new code and missed one that doesn't update the battery life.  

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I am having issues all of a sudden as well. 3 of 6 lights keep going off line then back. I replaced all the batteries.  

Answer 3

Contact them by Ring Facebook IM. They just replaced one of my Pathlights that got waterlogged.  

Answer 4

Same problem. I have 6 lights and they have all of the sudden started going offline and then coming back on. No rhyme or reason why. I think it’s a buggy update too.  

Answer 5

Just read elsewhere that this is a known problem with all of their smart lights. Supposedly it will be fixed in a software/firmware update. Guess they don't test stuff too well.