Question

Are the ring monitoring people suppose to call you when your alarm goes off? I am set up with the professional monitoring.  

Answer 1

If you disarm the system within a certain period of time, nothing will happen because you used your code. If you turn on the “confirmation call” in the settings and you will get an automated call confirming everything is okay.  

Answer 2

Yes they call the number on file

Answer 3

Yup, within a minute, very responsive.  

Answer 4

Yes but if you disarm the system them will assume everything is fine and not call

Answer 5

They are if you have set it up that way in your account.  

Answer 6

It has to be alarming for a certain amount of time . I forget, 2 minutes, maybe?  

Comments

2 minutes it's a very long time.  

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@archduchy1 it’s actually 30 seconds. Unless it’s a smoke alarm, in which case you will receive a call immediately.  

Answer 7

Do they call if the fire/CO listener alarms?  

Comments

@staphyloplasty96 if the smoke alarm goes off, they call and you can confirm whether it was a false alarm or not. If no one answers, they will dispatch the fire Dept. If the co2 listener goes, they dispatch emergency right away cause you could be unconcious or dead.  

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Charn, thanks. What about the panic button. Do they confirm or does that go right to the police? Is there a delay to cancel in case of an inadvertent fat finger?  

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@staphyloplasty96 Hello Jerry, if you press the panic button we do not call first since it is a panic feature.  

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Jamila, thank you.  

Answer 8

You get a recorded call to which you answer questions, no answer emergency response and back up phone list