Question

Just venting.  Just spent over an hour with support.Just venting. Just spent over an hour with support. I must say the knowledge of support has gone WAY down! When the customer asking for support knows much more than reps and supervisors then I have a problem with that. I have 4 solar panels and still get the message below. Why? Was my question. They don’t know! Jennifer or Suzie Can you get an answer please? Jennifer I was not able to tag you.  

Answer 1

They added this indicator but it’s not yet fully functional. Just chill they’ll update the feature to work soon.  

Comments

@psychic I’ve had it 2 years I know. Just calm down on the CS reps. This particular indictor on the app is new in the past few weeks.  

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I don't think @mussel79364 is the one being antagonistic here. As for the reps, if there is a bug in the app that is causing this message to display, they may very well not have the ability to help you with it. I would advise toning it down a bit, and I think you will get better help all around. But as I said, the reps can't help you if the real answer is a bug in the software.  

Answer 2

Me personally think it’s just a way for them to advertise within the app for the solar panel. Mine says the same thing since the solar panel is not registered within their app

Answer 3

If your battery stays charged, who cares? Spending an hour on the phone trying to find an answer seems like a huge waste of time.  

Answer 4

Exactly why I’m returning my solar panel today lol. Also couldn’t tell me why I can’t use it with a corner wedge. I even asked if it had NFC or something to talk to the doorbell or a magnet or something and they put me on hold and still didn’t know. just have to remove the wedge. Shocker when that didn’t actually help

Answer 5

Are both batteries at 100%? Have you tired both ports? Have you removed both batteries or done a new set up after attaching the solar?  

Comments

It’s charging them, yesterday one was at 0% and the other at 11%

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I live in AZ and get great sun in the morning and evening but it’s blocked by a tree mid afternoon

Answer 6

Just checked, mine says that too. I think you might be wasting time on a non issue.  

Answer 7

Call them once the solar is in direct sunlight, first step is I guess get them to replace the solar panel

Answer 8

I have the same thing, but they’re staying staying charged, so there is no issue. In the past I too have had both my solar cameras stop charging. One, Ring sent me a new panel at no charge. The other I changed the battery to the other insert.  

Comments

@psychic In my first instance they weren’t sure either. But they sent me a new solar panel and said if that didn’t work they’d replace the camera. As long as you’ve had the Protect Plus plan on the camera they give you a lifetime warranty.  

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Try switching your battery to the other insert. Worked for me on one of my cameras.  

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@psychic they’re site does not say specifically. But they did not hesitate to send me a new one. Did you ask them for a new one? Did they deny your request? “For extended coverage warranty to apply to your Ring device, the device must be within its original warranty period when you subscribe to Ring Protect Plus. Once the original warranty expires, the device will be covered under Ring Protect Plus until you discontinue your subscription. ”

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@psychic sometimes troubleshooting is a process of elimination. Try replacing the solar panel which is the least expensive. If that doesn’t work take the new camera. You’re paying for it in your Protect Plus Plan. It’s not a giveaway. Ring is still making money from you even if they replace broken devices. If they weren’t, they wouldn’t offer the perk.