Question

Any one else having issues, App not logging in and Google Home can't connect to any devices? Says something went wrong, USA

Answer 1

Yep. Trying to figure out how to disarm the alarm without having to have it offline until SmartThings decides to come back up. May just have to unplug it  

Comments

ActionTiles can’t communicate to disarm. Grrr

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@rowden I figured as much. I pulled the plug and back up power from the Konnected alarm. Hoping that does the trick. Really can’t chance having to leave work if the alarm goes off with no remote access. Such a weak point for this system. I have backup internet access to the hub but with the network down. It doesn’t even matter. Honestly regret ever going with this setup.  

Answer 2

Yeah same thing here

Answer 3

Yes, same issues no cloud connection

Answer 4

Yeah same here

Answer 5

Mine just went down

Answer 6

All good here

Answer 7

I'm down too

Answer 8

Yep. Down. At least the Classic App gives an error. New App just doesn't do anything.  

Answer 9

Same here

Answer 10

I'm down. didnt know how to do everything manually when my Goodmorning routine didn't run

Answer 11

Yes. Everything is down. Have to walk to turn switches on/off like it’s 1980’s :)

Comments

@appassionato it’s true, and my son has to enter his code to lock the front door this morning!  

Answer 12

Same Canada

Answer 13

On the status page @samalla linked, everyone should click the "Subscribe to Updates" button so you'll be notified if there are issues.  

Answer 14

Just came back up

Answer 15

Should be back online now.  

Answer 16

Yeah it’s back. But Samsung has some huge issues right now. I don’t know what it is. But They literally just told me there portal to email me is down. She even said “can we just call you back tomorrow? ”

Answer 17

Are you getting notifications via email on outages? That would be helpful.