Question

Anyone else having issues accessing both the new and old app?  

Answer 1

All local automations work but there's no access to the apps, which means that when I open the door, alarm will go off and there's no way to stop it. Any ideas besides grabbing a hammer and putting an end to ST misery?  

Comments

@sorkin hammer. It's the most satisfying.  

---

Well with it down, who knows if it would even trigger? I'm in the same boat, will just unplug my hub I guess .  

---

I have a ST button setup to disarm SHM but the damn thing is out of battery.  

Answer 2

Yes, ST is down. I repeat ST is completely DOWN!  

Answer 3

Same thing myself. I’ve been using it all night. Whatever happened just transpired in the last half hour or so.  

Answer 4

Was coming to say this. It’s down.  

Answer 5

I knew they were having issues yesterday, just wanted to make sure it wasn't just me. Another day in Paradise.  

Answer 6

Completely down here in NC

Answer 7

So downdetector gets it yet.  

Comments

@allerus time for Samsung to check the checker. ‍♂️

Answer 8

Down here in SC, my 0625 routine ran, but nothing else is responding and cant login

Answer 9

Yep alarm just kicked off when it shouldn’t and I couldn’t log in to turn it off  

Answer 10

Ok, thought I was the only one. Lights turned on in the middle of the night. I'm in Vancouver Canada.  

Answer 11

Yep. Down completely in Florida

Answer 12

Yep, mines down in PA too

Answer 13

Yep, everything is down.  

Answer 14

Down in Illinois.  

Answer 15

Down in GA

Answer 16

Down in NY

Answer 17

Down in Oklahoma

Answer 18

My app loads but I got no history and devices are slow to respond been having issues for days. Smartthings is too unreliable

Answer 19

Down in VA

Answer 20

Down in Asheville NC

Answer 21

I'm doubling my efforts on learning home assistant Smartthings is going downhill quick

Answer 22

Mine worked at 6:00am, at 6:15 I went to adjust some lights, and I'm logged out. When I try to log back in, I'm told "something went wrong"

Answer 23

No work in VA. Server issues again.  

Answer 24

Can't log into ide UK

Comments

@journalistic2 interesting as they just reported Europe is ok

---

@oruro378 BS

---

@journalistic2 I know.  

Answer 25

Down in TN

Answer 26

Down in Texas

Answer 27

Down in FL

Answer 28

Down in tx

Answer 29

Currently having outages around the country  
https://status.smartthings.com/

Answer 30

I am good on the new app but Classic not working.  

Answer 31

On the status page @busiek linked, everyone should click the "Subscribe to Updates" button so you'll be notified if there are issues.  

Answer 32

Sorry, I installed the new SmartThings last night. That must have killed everything! LOL

Answer 33

This must be my fault, let's just say that last night I might have offended ST when I replied to a post saying: "Oh no! This is worse than the new app. "

Answer 34

Down in CA. This is not acceptable.  

Answer 35

It's getting back online, I was just able to login and disarm SHM.  

Answer 36

Yeah, looks like I'm coming back up now too. Still totally unacceptable. The entire system should not be brought down because of a server issue. I hope Samsung has a good excuse, but this is really inexcusable laziness in design.  

Answer 37

Not working in Michigan

Answer 38

On the bright side and speaking of incompetent engineering, at least we're not all on a 737 Max, am I right?  

Comments

@allerus Thomas that is taking the bright side view for sure!  

Answer 39

It's back up on my side. Chicago

Answer 40

Getting the update helped me from getting mad this morning but nothing was working correctly.  

Answer 41

Everyone back up and running?  

Comments

Yes in CA, and the Samsung site is reporting everything is operational now. No word on what happened. I wrote to support, asking for an explanation and mitigation plan.  

---

@allerus Thomas these things happen. They responded well and fixed the issue in an hour and a half! Pretty good mitigation in my opinion!  

---

I'm sorry but IMO bringing the entire world down with you when there's a server glitch is not acceptable. I'd like to know the root cause and what steps are being taken to prevent it in the future.  

---

Maybe I just need to lower my expectations.  

---

@allerus Thomas I know you're speaking figuratively, but your whole world should not be dependent on your home automation system. All my stuff has a manual backup, so if it goes down, I just go old school until it's back up and running. Not a big deal. Like driving a luxury car, and when it needs a repair, they loan you a cheap base model car. The world keeps turning and life goes on. Home automation should be a luxury and a convenience, not something you're dependent on.  

---

You're not wrong, @naumann, but it's no solace when you're standing in the dark at 4:30 AM, a crying baby in your arms, fumbling desperately for the manual workaround (which, incidentally, didn't work for me and I'm not sure why). If it had been my wife, rather than me, we'd be uninstalling SmartThings this morning. For better or worse, people have high expectations around consumer electronics. It's not asking too much to be protected locally from global server issues. It's a design flaw.  

---

@allerus Thomas definitely a rough scenario, and I can understand why you're upset. I just think it's important to remember that no system is 100% reliable. In my 3 years of using Smartthings, I've had more power outages than I've had Smartthings outages. Should I switch to solar so that I don't have to be dependent on some power company to provide me with electricity? Hell. One time a few years ago we were without water in our house for an entire day because of something that failed at the city water plant. Should I start collecting rain water so that I don't have to depend on the city for my water? Bottom line is that no system 100% fail proof. This is a "free" service provided by Samsung and I have generally found it to be pretty reliable. Even if I was paying a monthly fee for it (which I would gladly do! ), it's still reliable enough that these outages would not bother me one bit. By the way. Please don't take any offense to this. I enjoy the friendly debate, and there's no real right or wrong opinion to any of this.  

---

@allerus Thomas it may be a design flaw, but it's a known one. Unless you have all your devices set up to run locally, then you are susceptible to a full failure. Switch to Hubitat or something else that isn't cloud based