Question

I don’t understand why we’re still be in charge for weight watchers when we cannot attend meetings?  

Answer 1

They are offering virtual meetings where you can privately chat with WW Guides and Coaches. You can phone in if you don't want to be on the video part. Plus they are sending out daily helpful emails to check in during this time. Remember that there are employees that need to be paid, too.  

Comments

@latif , WW won't go broke.  

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@lauder88 lots of things are going broke that we never thought would

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@latif i agree!  

Answer 2

They are offering virtual meetings.  

Answer 3

I canceled my account. Was very easy.  

Comments

@dynamics32482 hi can you tell me how to cancel my account I'm not to tech savvy. I tried to call but that didn't work.  

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@nagy8817 are you on digital as well? If so, go to your profile and go to chat. Just let them know you're needing to cancel and they will email you with a confirmation number.  

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@dynamics32482 thank you.  

Answer 4

I agree I didn’t sign up for virtual meetings. I think they could allow all of us faithful members to use the app for free during this time frame. It’s not like O is going to go broke in this time period. She’ll get us all back plus more!  

Comments

@lunt63957 O doesn't own WW

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@dress @yettayetti742 I realize that however she is making enough off the products that promote WW , commercials and does have stock all that said , I didn’t want virtual meetings if I would have I would have started that way. I’m on the program since end of May of 19 and I’m down 58 #and I’m thankful for their support and so are so many others. I can still afford it being deducted from my account but so many other members cannot, so cut everyone a break for a month or so. Trust me they will remember it and be very great full and supportive! That’s all I’m saying. Stay healthy and stay safe.!  

Answer 5

I changed to online only.  

Answer 6

I can’t figure out how to log on for the virtual meetings. It won’t let me & im still being charged $40 a month

Comments

@crankcase8974 I have been trying to figure out how to attend a virtual meeting also. I'm lifetime so weighing in is mandatory. I just hope I don't get charged.  

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I’m charged 45?  

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@stockist 47. 50 .  

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@paratuberculosis all LT members have been extended until April 30th.  

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@crankcase8974 you need to call. They will suspend

Answer 7

If you signed up for meetings and the accountability of being weighed, then you are paying for something you are not getting. Call them and you will get the monthly fee waived

Answer 8

I went into settings and changed to on line only for now

Answer 9

I agree . I did not mind paying when i could go to meetings and purchase food. A vitual meeting is not the same AND i had to buy a scale to weigh myself. I cannot even buy the food online in canada. I think it should be half the price or something. ☹️

Comments

@busyness, better no charge at least for 3 months.  

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@lauder88 i agree!  

Answer 10

Weight Watchers 800 651-6000.  

Answer 11

If you cancel And want to rejoin the price will probably be more. If you know you want to do WW keep your account the way it is.  

Comments

Or, you may get a better price.  

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Yes. I also pay for the gym each month. It has been closed for 4 weeks now.  

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@footloose475, call your gym, most gyms will not charge for 3 months.  

Answer 12

I saw a post where a lady called them and they gave her two months free.  

Answer 13

As money is more or less non existant i have changed to digital . Saved me £13 per month

Answer 14

You can do it on your own

Answer 15

Do online only  

Answer 16

I called and they said they are offering virtual meetings. I cancelled yesterday! I will pay as I go when we get back!  

Answer 17

I agree

Answer 18

They should charge everyone online rates until this is over.  

Comments

@stockist yes, I agree!  

Answer 19

I agree there is somthing shady about this this is a time of sharing and giving and not taking

Answer 20

Got 2 months free, go on chat they will pause your account , can still use app and attend virtual group

Answer 21

I called WW and spoke to them about this. My next auto pay was supposed to be deducted in May. They gave me another 2 months and now my next payment won’t be deducted till July. You might want to call them m

Answer 22

I called the 800 number. They gave me a 60 day extension on my account. Meaning a little over 2 months before they charge me again. Just call.  

Comments

@jamikajamil22 in canada?  

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@busyness sorry. That I dont know. But suggest you call whatever number you are given in Canada and talk to them

Answer 23

Virtual just dosent cut it for me

Answer 24

I don’t understand why we have to call just do it across the board for everyone.  

Answer 25

Isn't it the same price for meetings and online?  

Answer 26

I can either but I don't pay.  

Answer 27

I got email they were not charging me for 2 months.  

Answer 28

I cancelled my membership yesterday

Answer 29

We still have our app.  

Answer 30

Switch to online only for half the price or pause your account for the time being.  

Answer 31

Call and get2 free months

Answer 32

Yes! I just adore all of the positivity during this very difficult time. The company is offering virtual workshops and you still have your app. Is someone stopping you from cancelling your membership if you don’t find it valuable?  

Comments

@prestidigitation amen!  

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@prestidigitation I find it valuable or I still would be tracking and weighing myself at home. My point is give up a little to gain a lot. I’m not good with the virtual meetings and most people aren’t going to do them. So help everyone that helped you grow to this multi million dollar business. For some of us it’s like AA, so if they can’t pay and leave the program it just adds more stress at this time of crisis.  

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@lunt63957 call them and they will offer two months free. Take some initiative

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@justajustemilieu thanks I’ll give it a shot tomorrow. Happy Easter everyone, stay strong!  

Answer 33

I changed mine to digital and weigh at home it’s a lot cheaper

Answer 34

Because you can attend anytime virtually. If you don’t agree, go to the chat feature and they will adjust your fee if you are unable to attend virtually

Answer 35

That is discusting. Money grabbers

Comments

@flanders seriously?  

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@flanders what?  

Answer 36

Zoom meetings are great! Plus you still get wins for weighing in.  

Comments

@dress Asch. I agree. I love them. Do daily meetings now  

Answer 37

I agree with you I stopped weight watchers monthly payments I’m trying to do my best on my own until they open back up again they’re multibillion dollar company they can do something for their customers

Comments

@yettayetti742 they have been accommodating their members! You have to call WW corporate office for them to credit your account!  

Answer 38

I changed to online only since my work does not allow Zoom meetings.  

Answer 39

I don’t have this concern. I am online as no in person meetings take place where we live.  

Answer 40

I quit for now, did not make sense to pay for something I was not attending, I will join again later

Answer 41

Zoom meetings

Comments

@bowerbird7722 A Roman, in person meetings are the best but with the existing conditions we are living with, I'm enjoying the Zoom meetings because I get to see my group friends even though we can't be in the same room right now.  

Answer 42

Just phone them

Answer 43

Call them. They gave me 2 months free cuz my hubby and I both lost our jobs.  

Answer 44

What exactly are you in charge of?  

Answer 45

Call WW customer service. If you can’t do Zoom they will extend your end date and not charge you.  

Answer 46

Meetings are live and online, best they could do.  

Answer 47

Call WW corporate office. They've been very accommodating to credit members accounts during the time in person meetings have not been possible.  

Answer 48

I tried to look up the number and just got the run around. I joined right before the quarantine and I need the in-person supportive meetings. I would like a refund.  

Answer 49

I joined one week before shutdown and lost all motivation not being able to attend in person.  

Answer 50

I agree, maybe they should offer a discounted rate.  

Answer 51

You still have access to the app

Answer 52

I've cut back to digital only. Until we can attend the meetings sgain

Answer 53

With zoom meetings you can attend a hundred meetings a week if you want for continual support. Try one out out in New York or Hawaii or Alaska or Florida or North Dakota there's plenty of help out there and you can attend as many as you want.  

Answer 54

The virtual meetings via Zoom are actually very good. Give them a chance!  

Answer 55

The same coaches we have do the online sessions - it is really nice!  

Answer 56

I got mine reduced frm £22 to £8-95 month for 9months

Answer 57

That was nice of WW.