Question

Hi everyone.  I have a Pro 2.Hi everyone. I have a Pro 2. It is plugged in but is continuing to drain. I have tried a new adapter and new cords. Plugged it into different outlets. Still not holding power. Is the camera defective or am I doing something wrong? I have one other Pro 2 which came with this one. Works great. My Ultras work well also. Recommendations?  

Answer 1

Can you take a pic of the charger you're using? Particularly the input and output voltages label

Comments

Steve. here is a photo of the charger.  

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While that says it's QC compatible, I would definitely recommend you only use a genuine Arlo charger. This one might not be outputting quite enough volts in QC mode

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I understand. Weird, though, that the other Pro 2 is charging with no issues.  

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Yeah, it might be like 0. 01V too low for that camera. Maybe try checking the charging port is clean but definitely try use the genuine Arlo charger

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I had an issue with two of mine. One turned out to be a loose connection at the ARLO. I removed the cord and reconnected it to the ARLO. The other instance, I remove the battery, then reinstalled it, reconnected the the cord. I have not the issue again. I have 4 Pro 2s that have been on power for approx 2yr, because their locations, or they are in high traffic areas.  

Answer 2

Put it on a timer plug to turn of for a short while daily

Answer 3

I use Wasserstein with my Pro 2's. Been using 4 months now with no problems.  

Answer 4

If the camera does not power on without the battery installed then the power supply is bad or the camera is bad, but hard to tell. The camera will run from a normal 5V 2. 1A USB but will only change from a QC 9V supply. Or is it the other way around. Now I say it, I'm not so sure.  

Answer 5

Follow up to my post a few days ago. I had to focus on other things so put it to the side. Then I had an 'aha' moment. Turns out it was a bad battery. Put another battery in the unit and it immediately started to work. Ordered another battery last night. I do appreciate the input everyone provided. Filing them away for the future.