+4 votes
by (180 points)
Purchased an arlo ultra today. I've download the app, got the smart hub connected and updated but I cannot get the cameras to pair at all. Any tips or ideas?  
Purchased an arlo ultra today.

3 Answers

0 votes
by (780 points)
How far are they from your wifi
by (180 points)
Other side of the room
+4 votes
by (32.4k points)
Is the blue LED in the front of the camera slowly flashing while you try to add it in your app? Have you already added the SmartHub to the app first?  
by (180 points)
Only if I press the sync button on the camera itself
by (32.4k points)
@defaulter7869 ok. So having added the SmartHub to your app already, press the sync button on the camera and get the blue LED flashing slowly. Go to the app and click Add Device and select the Ultra camera. Follow instructions to sync. Repeat for other cameras
by (180 points)
Got them working, thank you so much
0 votes
by (4.5k points)
Be sure to connect the cameras to the base before install.  
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