Question

I bought an Arlo pro 3 - installed 2 outside cams last week . I am on the 3 month free cloud trial . Everything was working fine . Live , motion recording to the library , playback . Then , sat night around 11:45 pm , suddenly no more motion recording to the library ( both cams ) . i have reset the base , the internet and removed and re-installed the cam batteries . Suddenly the system just stopped recording. Again , live view seems fine. But I now have zero recording functions . I’m a first time user . Any suggestions would be very helpful . Could the base have just gone bad ? I

Answer 1

Welcome to Arlo

Answer 2

Get used to it bud. Rarely will you ever enjoy the complete functionality without constant fiddling.  

Answer 3

Click Settings > Subscription and check it says something like "3 of 3 cameras participating". If not, click Manage Cameras and drag them back into the subscription

Comments

@terrie Thanksng see pic - all 4 cameras show they are in the trial period

Answer 4

It has to do with your subscription if all 3 cameras stopped. I would call Arlo.  

Answer 5

Do you have the base with the memory card? I have a camera that will record to the card but not show on the cloud. Arlo has offered no solution.  

Answer 6

No memory card - and , it just started working again . So here’s what I think happened . If you changed video mode from full , to wide , or standard . it changes the perimeters of your motion activation zone . I looked and my motion alert zone was on my roof .  

Comments

@convertiplane oh. Great that you got it sorted. So it wasn't really a suddenly it stopped working scenario. You'd actually changed settings

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@terrie Thanksng I guess so . This is all new to me . I’m leaning little by little

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@terrie Thanksng ok , I spoke to soon . I haven’t changed anything ( checked all settings ) and it’s not recording movement or anything to the library again .  

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Have you set up activity zones?  

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@terrie Thanksng yes