Question

Has anyone here gotten a job doing virtual customer service from home for Amazon? If so what has your experience been like?  

Answer 1

I started 3 weeks ago and I am loving it! Highly recommend  It’s a full-time position so it includes all benefits.  

Comments

@yuu1 what does it entail? And do you make your own schedule?  

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@vyner amazon will send you and email prior to your start date asking you to choose your schedule. From the email I received there were options where you could work 12 hour days and be off 3 days or work 9 hours for 5 days and be off 2 days. Shifts start as early as 5am cst and others ended as late as 1am cst. They send you all the equipment and it’s one week of training. We help customers with a variety of questions regarding their Amazon accounts, orders, etc via chat and phone calls. It’s a mix of both but now that I’m in week 3 I notice we get more chats than calls.  

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@yuu1 how much do they pay per hour? And do you need a landline for calls or can you use a cell phone?  

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@vyner $15/hr - they send you the computer and headsets so it needs to be hardwired to the internet so no landline or cell phone.  

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What about taxes? Is it considered self pay?  

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@lector18909 You fill out your W4 form upon employment then in January you get the w2.  

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@yuu1 wow! I did not expect that. That's wonderful!  

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@lector18909 My team leader said Amazon is a great company to work for and they’re always offering incentives to all employees. All of us who started 3 weeks ago are eligible for 3 weeks paid to recover if we test positive for COVID-19.  

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@yuu1 that's incredible!  

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@yuu1 do you work weekends, do they offer insurance, and is there overtime?  

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@yuu1 How many chats do you receive at a time? Just asking because when I worked for KellyConnect it was 2 sometimes 3

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@yuu1 are the head pieces tbey send you brand new? Or are the head pieces perused? Laptop new or perused?  

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@lector18909 Yes, you are required to work either Saturday or Sunday and there’s OT.  

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@yuu1 how did you apply?  

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@hornswoggle all new, it’s a desktop though

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@yuu1 what type of benefits do they offer, if you may share?  

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@derogatory right now only one chat at a time but eventually we’ll be getting two at a time.  

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@mosqueda vía www. ratracerebellion. com - they post when there’s a job opening with any company.  

Answer 2

Where did you apply ?  

Comments

@hasid9139 You can go straight to the Amazon website to search for their virtual positions. I found out about them hiring via www. ratracerebellion. com

Answer 3

What is the job title so I can search for it?  

Answer 4

I’m looking on their website for this position but can’t seem to come across it. Any suggestions on what to search?  

Comments

@hornswoggle Flores I’m not sure if the position is still open - you can filter your search by selecting virtual positions or work from home.  

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@yuu1 thank you for replying!  

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The positions are only open in certain states

Answer 5

I got offered a job at amazon and then they never offered a schedule in my area and eventually took it back. Which made no sense because it’s virtual.  

Answer 6

VEO - Virtual Employment Opportunities this is a fb page with all kinds of virtual jobs. Amazon comes up often. U can ask this question there and get many more responses

Answer 7

I've been watching the Amazon careers page & the only customer service remote positions I ever see are overseas, none in the US. My husband & I are both looking for remote jobs currently.  

Answer 8

I did it for 2 years. It was great until the constant negativity wore me down. People only call to complain (of course) and I was making minimum wage. Even after getting performance raises, minimum wage would increase to where I was, so I was frustrated. I started full time seasonal and moved to what is called reserves and could choose my hours, which was perfect to work another job and balance out all the negativity. Of course, the month after I quit, they raised their minimum starting wage to $15. Of course they did!  As a company, I felt confident that my company had my back and they offered real solutions to appease customers. Also, they don't take fraud lightly and you could hand off the system abusers, so that was nice.  

Answer 9

Www. amazon. force. com

Answer 10

I applied at the beginning of March and this is all I have seen, no idea what it means because I never scheduled an appointment or got a call/email.  

Answer 11

Yep I did that job for 5 years.  

Answer 12

I work for a different company and I love it. I wish I could make it full time. Sure is nice making extra money working from home.  

Answer 13

My cousin applied when they opened the application about a month ago. 16 and hour and she loves it. They allow overtime and sent her all the equipment. She doesn’t have any complaints so far and it’s pretty straight forward and a good leadership team when she has questions.  

Answer 14

From a tech perspective, Amazon is one of the worst companies to work for. But that being said. If it can work for you in this economy a job is a job.