+11 votes
by (420 points)
Hello!   Does anyone have any experience with suspended Google Ads accounts?Hello!  Does anyone have any experience with suspended Google Ads accounts? Mine got suspended out of the blue for "Circumventing systems" while my account was actually not even running any ads for months.  As much as I have read about it, it's a horrible place to be in, with not many hopes for running any Google Ads ever again. Even marketing agencies struggle with this. If you know a Google Ads specialist who could give me some advice, I would greatly appreciate if you would recommend that person!  Thank you!  
Hello!   Does anyone have any experience with suspended Google Ads accounts?

10 Answers

+6 votes
by (730 points)
 
Best answer
Had the same issue with one account and we weren't able to retrieve it. Our problem was that to product in it's name has the word "Sensitive" as that's a part of the product's name. Because of the Covid-19 pandemic that word is forbidden. Take a look at the new rules it might be a word that you have on your landing page or the ads that triggered the algorithm, even though you're not advertising anything related to health & medical services or have misleading ads.  
0 votes
by (340 points)
Did you send the ticket to google support?  
+5 votes
by (920 points)
Yeah, this makes no sense, get in touch with the guys at support. It's pretty chaotic with support at the moment, so get ready for that as well.  
+5 votes
by (350 points)
If you didn't violate any policies, then contact support. Most of the time, they'll restore it. However, I'm inclined to think something must've been done, whether intentionally or not  Circumventing systems (essentially cloaking) is a pretty bad offense and generally hard to get an account restored from
+4 votes
by (4.4k points)
What was it running previously? They do check retroactively
+5 votes
by (320 points)
Same for one of our clients. Have gotten nowhere with appeals. Google won’t even elaborate on the reason or how to rectify. It’s frustrating.  
by (1.2k points)
@pickett75294 rights, but can fix that
by (320 points)
@eyecup how?  
+9 votes
by (1.2k points)
Yes but most of the time i fixed my suspended account, there are so many reason. you account get suspend and google will never tell. you wjat is actually wrong And their support is worst, Somehow i found the way.  
+5 votes
by (3.6k points)
Did you add the same credit card to another Google Ads account? Ever advertise a similar product or keywords to another account? Any clickbait or misleading information on your ads to your landing page & website? Always appeal and they may be able to restore though.  
+5 votes
by (420 points)
I only have 1 Google Ads account. I have appealed about five times. Same response each time - Account suspended. No campaigns/ads were active for months. That's why I'm hoping to find someone who could help with this issue. I'm not sure what else to do, can't just call Google. Can you?  I'll appeal again. Thanks!  
+9 votes
by (3.1k points)
There's a rogue agent doing random shit to accounts. Ads getting disapproved for no reason hs been seen more often lately. He must hate his job and will get caught soon
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