I honestly believe that people telling her to just tough it out can't be dog owners! Grooming of a dog is, in some cases, essential to their health. Without proper grooming overgrown, matted fur can lead to sores, cysts, infections, difficulty walking and general distress to the pet. It's not like a hair cut for a human. This is coming from the owner of a short haired dog who thankfully needs no grooming. Please understand and be considerate, there are ways a groomer can work whilst observing the guideliness.