Question

Hi Moms, I transferred some funds from keybenefits account to Bank of America on 27th April. Money dint reach my BOA and it’s gone from “key” account. Now I want to dispute it but there is no option given online, by calling them or in KeyBank site. Any idea or suggestions? Or have I just lost all the amount? Key bank hold is more than 2 hours. I tried that as well but they cud not help me

Answer 1

I don't know what keybenefits account is, but I know when I went to setup transfers from one bank to another, they do a small, under $1 transfer, to make sure it works. After the setup is done and everything looks good, then I was able to transfer money. I would check your keybenefits account and see if the money is still there.  

Comments

@odlo158 I know man! I always did that and this is first time I transferred all money ($2200. 00) and it’s lost! It’s neither in key account nor in BOA  

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Oh! Key account is where you get IDES funds due to people being furloughed.  

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@mcroberts45953 So sorry you lost that money. That is weird that it didn't transfer. Does Key give out confirmations when making transfers? You might need to start with them to find your money. I hope you can track down your money.  

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@odlo158 no they don’t give any confirmations. No transaction is/ no merchant id. It sucks really and I regret that I dint test it by doing small amount transfer  

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@mcroberts45953 Is this the first time you transferred? Just wondering if it takes time for it to show up in your Bank of America account. Let's hope that is what is happening.  

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@odlo158 I really hope that’s what happening. Yeah first time but been over 9 days now so chances are very less! Thanks for your concern gurl! ❤️

Answer 2

My sister works at bank of America maybe she can answer ur questions

Comments

@dastard ohhh thanks hun! When I call my BOA guys they say there is no payment in processing and I need to dispute it with the sender bank! I have never been in such situation before

Answer 3

Did you double check that the B of A account number was entered correctly?  

Comments

@directoire4518 yes A/c as well as routing number. All were entered correctly  

Answer 4

Sailing in similar boat

Comments

@gerent665 what ? Really? You transferred from Key to BOA as well?  

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@mcroberts45953 - I said similar situation, not same. It is very weird situation going on. I was on the phone for 2 hrs this morning, but no luck.  

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@gerent665 gotchya

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@gerent665 good luck!  

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@mcroberts45953 Thank you  Hoping to get hold of or hear back soon

Answer 5

I had to do a transfer to my chase account from that card and it took like 3 days. It didn't show as pending in my chase account but I was able to see it pending from the key2benefits account. Go in there and look at transaction history

Comments

@niklaus oh! I will try that now

Answer 6

I don’t know what Key Benefits is. is this a bank that’s associated to the unemployment benefits here in Illinois? If that’s the case, There has to be a trail of that money in their system. It’s ludicrous if they tell you otherwise. Every bank has a deposit and withdrawal and they see every single transaction. If you cannot get it resolved you need to contact NBC Chicago Consumer Investigates. Just make sure you have tons of documentation to support your claim BEFORE contacting them. Like dates and time called Key Benefits whom you spoke with, how long on hold, reference #’s and any and all statements for that account showing deposits into and withdrawals from that account.  
https://www.nbcchicago.com/consumer...form/

Answer 7

I am following! My son borrrowed money from me so he could meet his bills while waiting for unemployment. So he did a transfer. And still no money. Not for him and me. Can’t let it “go” but will keep a close idea so we can monitor it for both of us. darned government. Always a thorn in our side

Answer 8

Just for that reason I changed my deposit for unemployment to my checking. Didn’t trust the card.  

Comments

@solemnize 1st payment came in as a direct deposit and second went to key card which is still pending. And, I am following up. no one asnwers

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If the banks continue to ignore you/be unhelpful, you can file complaints with the a Federal Reserve, Consumer Financial Protection Bureau, and/or the Office of the Comptroller of the Currency (the regulator of KeyBank and BOA). You can file online complaints with all of them. Sometimes just filing the complaint is enough to get them to pay attention to you. And if you get through to a person, make sure to mention that you’ve filed formal complaints. Good luck!  

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@taproot tat is super helpful! Thanks a lot mate

Answer 9

UPDATE MAMAS- First of all thank you soooooo much for your replies and support. Good to know about official authorities I can contact in future, if shit goes down ‍♀️ BUT Guess what I received Cheque today for the amount $2158. 00 Not sure why they never transferred it to my BOA BUT never mind I got my money. Phew! I can buy Gucci bag now lol #justkidding

Comments

@mcroberts45953 they sent you altogether the sum.  

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@gerent665 yeah that was the amount I tried to transfer and got lost but they sent a cheque instead online transfer

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@mcroberts45953 happy for you, I am still hanging in here, and not sure when will I get the card. Hoping to get it soon.