We had it like twice in 2 years. Girls with long hair. Tried to just comb it out. Didn't quite work, but you do need a *lice comb! * And call Shiny Strands, they're great. But they don't necessarily get it all out, and they don't promise to. Whatever you do, if you think they're gone, like ppl here have said, you need to keep checking every week. They're growth cycle is 7 days, and their life cycle is 30 days. It's hard to check your own hair, is there anyone to help you? I've read that combing with just regular conditioner gets rid of a lot. We tried coconut oil, lice shampoo, and I don't remember what else, but the last 2 things we did before they were totally gone was the original (brown/gold) listerine, (coat hair, wrap up, leave on, comb out) and then sometime after that, *Dandruff Shampoo - Denorex. * The one with coal tar. It kinda tingles/burns, but leave it on as long as you can stand it, and then maybe do the conditioner comb through, cuz your hair will be kinda dry then.