Question

About 75% of the time when we get an alert for our doorbell pro, we can’t see the video right away in the app because it says video processing. The processing can take up to 2-3 min (rendering ring useless). Our WiFi and router is in the same room as the front door, about 15 unobstructed feet away. Anyone know what is up with this? We previously had a 1st gen ring doorbell and never had this issue.  

Answer 1

Same with ring floodlight

Answer 2

I have same problem

Answer 3

Do you use the Rapid Ring app?  

Answer 4

It is uploading the video. Download the Rapid Ring app. @rabbin referred to. It connects live quickly.  

Answer 5

720P Bandwidth vs 1080P

Answer 6

Answer the motion and connect live.  

Comments

@tsui5918 Damn that "common sense". works everytime.  

Answer 7

Use rapid ring app

Answer 8

What is your broadband upload and download speed?  

Answer 9

Same thing happens to me. I have Fiber Optic internet 500 up /500 down

Answer 10

If you don't answer the live feed, it does take 15 - 30 seconds to process for playback on wifi. If you are out of the house it will take longer because you are at the mercy of your cell provider's network speed.  

Comments

@lemur No, out of the home operates on your cell service provider's network, not ISP.  

Answer 11

We can't see notifications for 2 minutes. I blame our SLOW internet.  

Answer 12

ALL of these comments just underlines the fact that our Ring devices (GENERALLY) don’t live up to the capabilities with the speed and utility as advertised

Answer 13

I had several Ring devices around my house but after experiencing all of the connectivity issues and resolution strategies, I replaced all of them withe Blink devices EXCEPT my driveway Spotlight cam (it works reliably) Comparison; Blinks work well (they are uncomplicated) they are less expensive if you look around (eBay, amazon and other online stores). The monitoring is free ( CHECK your Ring monitoring costs) . If you just want to have a seamless way to assert and solve your concerns . for me. the Blink solves those challenges

Answer 14

If you answer the notification it takes you to the Live feed. That comes up relatively quickly. You don't want to go to recorded videos. there it will only show up once it uploads and processes.  

Answer 15

Make sure you have a new router and then call Ring and ask about the eero pro offer