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I needed to change the password on my WiFi (At&t) router and naturally I’m having issues reconnecting the doorbell.

+9 votes
by (610 points)
I needed to change the password on my WiFi (At&t) router and naturally I’m having issues reconnecting the doorbell. Is there a place I’m not seeing where I can put in the new pw for the doorbell in the app? Thanks
I needed to change the password on my WiFi (At&t) router and naturally I’m having issues recon

6 Answers

+7 votes
by (330 points)
I just did mine. I just installed it again as a new device.  
by (610 points)
@robby I’ve been trying that route also. So far no good. ‍♂️
by (330 points)
@sarena Perhaps uninstall the app and start all over again. Failing that call Ring
by (610 points)
@robby I’ll try that thanks
by (3.9k points)
You have to hit the reset button on your devices again and reset in the app. Pain in butt, but has to find and reconnect to the router . Have fun
by (610 points)
@sakai did the side button reset. But how do ya reset it in the app? I’m re downloading the app now
by (3.9k points)
Be by your device, use the app to reset and follow directions. Just like you did to first connect your devices.  
by (3.9k points)
I had to when I got new router.  
by (610 points)
Oops I also had VPN running on my phone so that could be the issue too
by (330 points)
@sarena not watching porn AGAIN we’re you  
by (610 points)
@robby AGAIN? Makes it sound like I stopped.  
by (3.9k points)
@sarena you have to go to your app, remove the device, then add device and follow directions like it is new so the new router can get and add address of your device.  
by (3.9k points)
@sarena let us know if you are up and running
by (610 points)
@sakai I am. I had to pick the same WiFi signal and connect with proper new pw.  
0 votes
by (2.1k points)
You have to reset the doorbell. Then add it in the app as a new device.  
+6 votes
by (610 points)
Ring keeps saying the WiFi password was entered incorrectly but it’s not giving me a place to enter it in the first place
+7 votes
by (1.5k points)
You have to do a reset of your doorbell or remove and add new device whichever is easiest for you.  
0 votes
by (220 points)
Go back to “settings” and WiFi select the Ring device and it should tie into the new WiFi.  
+4 votes
by (610 points)
I figures out why it wouldn’t connect. When it says last time you connected to (fill in your WiFi) it was using the old password. So this time I clicked no and then selected the WiFi I wanted and then put in the new password. Thanks for helping out everyone.  
by (110 points)
@sarena thanks for the info. I’m having the same problem.  
by (610 points)
@graig hope this post can help ya out.  
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