Question

Any idea why my doorbell goes offline once someone rings it?  

Answer 1

Sounds to me the transformer has or slowly dieing I would change that before it kills your pro too

Comments

@lemur they do die cos mine died then it killed my pro

Answer 2

Is it a pro? Did you upgrade the transformer

Comments

Also if they already had a doorbell chime. Did they install the pro kit inside it was well.  

Answer 3

Yes it is a pro and the transformer is a 16volt

Comments

@lemur 10va

Answer 4

That look like a transformer not powerful enough. Sometimes they test “working “ but they still have hard time. These are very cheap and fairly easy to change if you are handy

Answer 5

How old is it? Internal battery is probably knackered. Try temporarily disabling the mechanical/digital chime and hopefully that'll keep it online during button presses for now until you can get it sorted with a replacement.  

Answer 6

It’s 3 or 4 years old been using the same transformer that was with the original doorbell I had just stated to be a problem

Answer 7

Ok great thanks everyone

Answer 8

Mechanical door bells draw a lot of current. The voltage dip resulting knocks it out. A 30va transformer will prevent the Ring Pro from dropping out.  

Answer 9

So based on that using a Ring Chime or Chime Pro and disabling the mechanical chime could alleviate the problem? I’m experiencing the same issue with my Ring Pro.  

Comments

@hooves6 same here. Disable mechanical chime and got a ring chime to replace house bell.  

---

@lemur thanks I already have Doorbell Transformer Compatible with Ring Video Doorbell Pro 16v 30va Hardwired Door Chime Transformer  and when I called Ring all they offered me was 30% off a new one
https://www.amazon.com/dp/B07GND8RMQ

Answer 10

You need a bigger transformer.  

Answer 11

I had the same issue, they replaced mine for free under the protect plus plan. After replacement I had no issues.