Question

Any solution for a metal/steel/iron door? I have a contact sensor that keeps going off line. Support says it’s the iron door. Any ideas sir a resolution.  

Answer 1

You need something to insulate the iron door like rubber between sensor and door

Answer 2

Is your sensor on the same side of the door as your alarm base station?  

Comments

@above not sure that you mean.  

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@altamira I mean does the Zwave signal need to pass through the door to reach your base station? If this is an exterior door, is the sensor mounted to the inside?  

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@above exterior door. Left swing door. Sensor on the right. Base is right of the door

Answer 3

I have a Gen 2 alarm and the 2 sensors on metal doors have no issues. Maybe call Support?  

Comments

@cordite I have. They told me to put a piece of wood under the sensor.