Question

Battery Spotlight floodlight not working. I took down the spotlight to charge the battery and also put a second one in. It’s not powering on at all. Any suggestions? I tried a hard reset but it didn’t respond.  

Answer 1

Do you have a VOM so you can check voltage from the batteries?  

Comments

@overcrop2 no but the batteries worked fine in my stick up cam.  

Answer 2

Happened to me contacted ring. Device had died. Ring sent a free replacement.  

Comments

Same here and I was able to switch to the plug in model at no extra charge.  

Answer 3

Lots of people on the ring community page with the same problem. I am waiting for ring to get back to me as mine has exactly the same problem.  

Comments

Ring have agreed the device is faulty and are sending a replacement,  

Answer 4

I have trouble after charging batteries I really have to insert them with a little force and then shut the door with some force to get them to register.  

Answer 5

Try only using one battery when I was testing this having 2 caused problems try 1 I’m curious

Comments

@georgiannegeorgic I tried each battery out in each slot. No dice.  

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@heterosexuality491 yeah then dead unit for sure. Did you try a battery in something else just to rule that out

Answer 6

I called today, They are sending a replacement.