Question

Can anyone tell me why the alarm is offline? Does the base need rebooted? Cameras are working fine.  

Answer 1

Try contacting her internet provider to reboot modem remotely. That might bring the router or wifi back online.  

Comments

@refinery I’ll try that. Thanks!  

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@constantin good luck. Just more that sometimes rebooting modem might also require rebooting router which may require u to do physically all devices including cams to come back online. I've had to do that on occasion.  

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@refinery I’m just sending the hubs up there. It’s 20 minutes away, but oh well. ‍♀️

Answer 2

It says right there why. try and do that

Comments

@vagrom this is my moms unoccupied house. I was hoping to fix the issue on the app to avoid a trip.  

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@constantin you might need to go, I don’t think it can be fixed from a cell app.  

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@vagrom sent my husband up there. Thanks for your help!  

Answer 3

If WiFi isn’t available at the base station there is absolutely nothing you can accomplish remotely.  

Answer 4

Cellular failover didn’t happen ?  

Comments

@whiteley6704 ‍♀️ this is my moms unoccupied house. I was hoping to fix the issue on the app to avoid a trip.  

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@constantin if you are ring protect members it should of failed over to AT&T if WiFi went out

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@whiteley6704 I’m not sure what Ring protect is. I have AT&T cell carrier, Comcast internet at my moms house.  

Answer 5

Interesting. All of my floodlight and spotlight cams had the same issuse since 12:17pm CT yesterday, though my doorbells, stickup cams, and Ring Alarm are all ok. Weird coincidence.